In this section
@inproceedings{Gao:2025:10.3233/faia251444,
author = {Gao, L and Muyassar, H and Hunanyan, Y and Pongpanich, S and Rago, A and Toni, F},
doi = {10.3233/faia251444},
pages = {5159--5162},
publisher = {IOS Press},
title = {ADA-X: an online system for fully automated, explainable review aggregation},
url = {http://dx.doi.org/10.3233/faia251444},
year = {2025}
}
TY - CPAPER
AB - Today’s online platforms, e.g. in e-commerce, often offer users numerous competing options in single product categories, e.g. televisions or watches, making it difficult for the users to identify the best option to suit their preferences. To ease this process, many platforms provide users with simple scores resulting from the aggregation of other users’ reviews. However, these scoring systems may oversimplify the underlying information and lack explanatory context. Our main contribution in this demonstration paper is a novel online system for aggregating customer reviews and explaining the aggregation to users.The system operates through a multi-stage pipeline: it first applies novel automatic ontology extraction methods using BERT or Large Language Models to identify key aspects from customer reviews, then constructs support and attack relations between these aspects using Argumentative Dialogical Agents (ADAs), an existing methodology for generating argumentative analyses of aspects. Finally, it generates ontology-driven, explainable aggregations of the reviews. We evaluate the performance of our system (which we call ADA-X) on the Amazon and Disneyland review datasets, focusing the ontology quality using the LLM-as-a-judge method and aggregation performance against the original Amazon and Disneyland ratings. The demonstration is available at https://ada-x.co.uk/.
AU - Gao,L
AU - Muyassar,H
AU - Hunanyan,Y
AU - Pongpanich,S
AU - Rago,A
AU - Toni,F
DO - 10.3233/faia251444
EP - 5162
PB - IOS Press
PY - 2025///
SN - 0922-6389
SP - 5159
TI - ADA-X: an online system for fully automated, explainable review aggregation
UR - http://dx.doi.org/10.3233/faia251444
ER -