ICT helpdesk

The ICT helpdesk can help both staff and students with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.

Ways to contact us

Call us

Call the ICT Service Desk on +44 (0)20 7594 9000 or 49000 from a College telephone

Come and see us

Visit the ICT Service Desk in the Central Library on South Kensington Campus between 08:30—18:00, Monday to Friday. It's next to Room 110 on Level 1 by the central staircase

Out of hours support

For critical problems that disrupt services and systems only, on weekends, college closure days and between 18:00—08:30 on weekdays. Call +44 20 7594 9000 or 49000 from a College telephone, follow the recorded instructions and wait to be transferred to our Out of Hours team*.

Get help from ICT Deskside Services teams

As well as the options listed above, you can get one-on-one IT support from ICT Deskside Services teams at drop-in sessions across College. Go to the ICT Deskside Services Teams page for full details, contacts, locations and session times.

Contact an ICT Customer Service Manager

The Customer Services Managers are the go-to point of contact for any operational issues within departments, helping to ensure that ICT delivers the exceptional levels of service our customers expect. If you are unsure of who to contact in ICT please speak to your dedicated Customer Services Manager and they will help point you in the right direction.

Contact ICT Security

If you have sensitive data or feel uncomfortable about going through the Service Desk, contact ICT Security using these channels instead: 

For more information and advice about IT security, go to the Contact ICT Security page and the ICT Security website

*Out of Hours service is provided by an organisation external to the College. They are governed by contract and Service Level agreement. In order to provide all users with the service, the organisation has the names, email addresses, phone numbers and University IDs of College members held on secure servers. Your location may also be shared if it is relevant to an enquiry you make to the service. For more information about how the College protects your privacy, read our data protection policy.