Ways to contact us

  • Online: ASK ICT is a quick and easy way to log your request or problem and track your progress
  • By phone: +44 (0)20 7594 9000 or 49000 from a College telephone
  • In person: Visit the ICT Service Desk in the Central Library
  • Twitter: Follow @theservicedesk for latest news & service updates
Contact ICT Security Log a request

The ICT Service Desk is your first point of contact for IT-related problems and queries. The ICT Service Desk is open from Monday to Friday, 08.30 to 18.00 (excluding College closure days). 

ICT Service Desk in the Central Library

Face to face support is offered by our Service Desk Specialists in the Central Library on South Kensington Campus. We are present from 08:30 to 18.00Monday to Friday on Level 1, opposite the central staircase, next to Room 110.

We can help you: 

  • connect to the WiFi
  • reset your password
  • install software
  • set up an email account
  • download applications
  • laptop surgery, anti-virus software
  • general mobile, tablet and laptop queries 

ICT Pop-up Help Desk

Throughout March and April our ICT engineers are popping up in multiple locations across South Kensington Campus, extending the services offered by the ICT Service Desk in the Central Library. Drop by from 10.00 till 16.00 on the following dates and let us help you with your ICT queries: 

 15 & 16 March 2018  Level 1 & 2 Sherfield Building foyer
 19, 20 & 21 March 2018  City & Guilds Building foyer 
 22 & 23 March 2018  Concourse, level 3 Huxley Building 
 9 & 10 April 2018  SAF, level 1 foyer
Last updated: 6 March 2018
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ICT Service Desk out of hours support

If you experience an ICT-related issue outside of our working hours, there are various ways to contact us: ICT Service Desk out of hours support.

Report a problem or request a service

Service Desk Specialist answering a call


Report your problem via the ICT Service Desk

We respond to most requests within one working day.