Contact the ICT Service Desk

Contact us

Students working in computer room

ASK Imperial online

If you have a College username and password (internal login) you can access ASK Imperial, our online service portal where you can report an IT issue, submit a request for IT support, including general IT enquiries, browse our knowledge articles and track the progress of your tickets in 'My Items'.

Log a ticket

hands working at computer with mobile phone

Call us

+44 (0)20 7594 9000 or x49000 from a College phone from 08.30 until 18.00 or out of hours from 18.00 until 8.30.

Out of hours support

Cusotmer at the ICT Servie Desk

In person

Get in-person support by visiting us at:

Level 1, Abdus Salam Library, South Kensington Campus, 08.30-17.30*
Room G20, Molecular Sciences Research Hub, White City Campus, 08.30-16.30*

*excluding University closure days

man typing on laptop

ASK Customer Portal (External login)

If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal.

First time using ASK? Please register online to use ASK our customer facing portal. 

What we can help you with?

Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.

Contact us online via ASK or call us on +44 (0)20 7594 9000.

If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal. First time using ASK? Please register online to use ASK our customer facing portal. 

Collaborate with us

If you have a tech idea that will benefit the College or a business requirement that we can help you with, then do get in touch.

We have dedicated Product Owners for every application and service supported by ICT. Our Product Owners will work directly with you to understand your requirements and plan development work.

You can also speak to the ICT Leadership Team at any time about our strategy, Customer Service Business Operations, Technology, Research Support, Infrastructure and Shared Services.