Contact the ICT Service Desk
IMPORTANT! You are no longer able to open tickets by emailing service.desk@imperial.ac.uk; please read our changes to how you contact the ICT Service Desk web page for further information. For IT support at Imperial, please see contact us options below.
Contact us
In person
Get in-person support by visiting the South Kensington Abdus Salam Library on level 1.
We are open from 08.30 to 17.30
ASK Customer Portal (External login)
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal.
First time using ASK? Please register online to use ASK our customer facing portal.
What we can help you with?
Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.
Contact us online via ASK or call us on +44 (0)20 7594 9000.
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal. First time using ASK? Please register online to use ASK our customer facing portal.
Collaborate with us
If you have a tech idea that will benefit the College or a business requirement that we can help you with, then do get in touch.
We have dedicated Product Owners for every application and service supported by ICT. Our Product Owners will work directly with you to understand your requirements and plan development work.
You can also speak to the ICT Leadership Team at any time about our strategy, Customer Service Business Operations, Technology, Research Support, Infrastructure and Shared Services.