Services represent over three quarters of the output and employment in the developed economies and every hour of every day we experience a myriad of complex services – either as consumers or as service providers. Services that range from the care of a newborn child or an ageing member of our family, to complex financial services delivered over our mobile phone. We live and work in a knowledge intensive and highly networked economy, yet while Science, Technology, Engineering and Mathematics (STEM) have transformed the products and infrastructure of the industrial age, can they play a role in service innovation. Can STEM uncover hidden wealth by transforming the value, efficiency and effectiveness of public, professional and business services, or may we lose sight of the essential human and emotional components of service by industrialising their design and provision.
We have an expert panel this evening that will stir up this debate:
Dr Irving Wladawsky-Berger, Chairman Emeritus – IBM Academy of Technology
Prof David Gann, Head of Innovation and Entrepreneurship – Imperial College Business School and member of the Royal Society Working Group on Services Innovation
David Godber, Deputy Chief Executive – Design Council
Prof John Polak, Professor of Transport Demand and Head of the Centre for Transport Studies – Imperial College London
Nick Leon, Director – Design London
This event is free, but space is limited, so please reserve your seat by completing your details using this link.
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