Student FAQs
- How will you ensure that decisions on the programme are made with Registry's requirements in mind?
- What will happen to student payments?
- Will tuition fee invoices be dealt with similarly to the current process?
- Student bursaries and scholarships are problematic – is this being addressed?
Sam McKenney is our Process Outcome Designer representing Student Lifecycle within the Great Service Programme and the bridge into the Student Lifecycle programme. As such Sam is already engaged with Registry and other key stakeholders to understand their requirements. We see this as co-design on the end-to-end process for student finance processes, with some aspects being delivered through the new system and some through other product development, such as Banner and i360.
Stakeholder representatives will also be asked to continue engaging with the programme, where they offer expertise beyond that already held within the Great Service team.
Our current direction of travel is that student payments will move to Oracle Fusion via an accounts payable process. This is likely to replace payroll for payment on bursaries.
During the project's next phase we will see how this will work in practice to help us finalise the future process.
Yes, it will be a similar process. We anticipate that tuition fee invoices will be raised in Banner and will be integrated into Oracle Fusion and the cash management/receipt application will be handled in Oracle Fusion.
We have identified several opportunities to improve the processes to administer student bursaries and internal tuition sponsorship as part of the Great Service Programme, to improve student experience and reduce administrative effort to staff.
The current Excel form templates and ServiceNow requests will be replaced by an online portal, which will integrate student data from Banner and finance data against Fusion, allowing authorised users to raise requests with minimal manual entry and validated at point of submission.
The portal will also act as a single-source of truth for scholarship owners, the bursary, and tuition fee teams; reducing the need for local record keeping, and providing a transparent workflow for authorised staff to check the status of requests and access detailed information of student’s financial support schedules.