Student Counselling and Mental Health Advice Service

Welcome to the Student Counselling and Mental Health Advice Service

I need help with

UPDATE - Global Microsoft Outlook outage - 13/11/2026

Due to the Global Microsoft Outlook outage, we will not be able to respond to emails or send emails. All urgent communication will take place over the telephone until these issues are resolved. 
 
Confirmed appointments will take place as normal - If you need to get in touch with us, please call our reception line on 020 7594 9637 (open from Monday to Friday 9:30am-4pm).
 
You are still welcome to make a referral via our online referral form or over the telephone to our referral telephone line.
 
Click here to make a referral online: https://www.counselling-form.imperial.ac.uk/
 
Call to make a referral over the telephone: 020 7594 3224 (open from Monday to Friday 9:30am-12:00pm). You can leave us a voicemail outside of our opening hours and we will call you back as soon as we can.
 

To make a referral

To make a referral via our referral form

Please complete the referral form for either yourself or if you're concerned about a student. If you have any issues with the form, contact referraltoscmhas@imperial.ac.uk or would like additional information, visit the How to Contact Us page.

Please note - We aim to acknowledge to all requests within 24 hours (Monday - Friday).

To make a referral via telephone

If you would like to speak to someone on the telephone about a referral to the Student Counselling & Mental Health Advice Service, please call 020 7594 3224.

Please note - Our telephone line is currently accepting calls Monday to Friday from 9:30am-12:00pm (We aim to acknowledge all requests within 24 hours). Outside of these hours, use the referral form or alternatively, email referraltoscmhas@imperial.ac.uk.  If you would like additional information, visit the How to Contact Us Page

Homepage video

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Welcome to the Student Counselling and Mental Health Advice Service.

Urgent care

Urgent care

If you need urgent help please contact your doctor, or Imperial College Health Centre on 020 7584 6301.

You can also ask to see someone at the Accident and Emergency department of your nearest hospital. Information about your local A&E services can be found here. Call 999 if you need help straight away

Other urgent out of hours mental health support

Samaritans - for people experience high levels of distress including suicidal feelings. Call 116 123 or email jo@samaritans.org, this service is 24 hours.

Shout crisis text service - offers a 24 hour text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. Text 'SHOUT' to 85258.

Our Services

Find out more about the different types of support we offer below.

Please note that SilverCloud is no longer being offered.
From 1 October 2026, Togetherall will replace SilverCloud as our online mental health and wellbeing platform.
Togetherall provides free, 24/7 support, including guided courses, self‑help tools, and a safe, moderated community where students can share experiences and access resources at their own pace.
If you have any questions about this change, please contact the Student Counselling & Mental Health Advice Service at referraltoscmhas@imperial.ac.uk

 

Our Services

People having a coffee date

Counselling

The Counselling Service offers both individual and group counselling in the form of talking therapy to help students explore and address a specific emotional difficulty or concern. For individual counselling, we offer up to 5 sessions of brief, focused counselling usually occurring weekly. Our therapeutic groups are run termly, meeting once a week for 6 weeks with the same group of students each week.
Student sitting talking to professional

Student Mental Health Advice

For students experiencing moderate to severe or enduring mental health difficulties, the Student Mental Health Advice Team offer support on an ongoing or intermittent basis during your studies to help you manage the impact of your mental health difficulties and to liaise with your academics and medical professionals as needed.
People Talking at Table

Mental Health Intervention Officers

If you have concerns about your own wellbeing or the wellbeing of another another student and want advice on where to get support, this team is here to help assess your needs and signpost you to the appropriate services. This is usually a one-off appointment rather than ongoing emotional support.

Parts of the Service

Two people having a conversation

Study Mentors (Mental Health)

Study Mentoring (Mental Health) is a form of specialist support for students with mental health and neurodevelopmental difficulties. It is designed to support students to keep on track with their academic work by helping students to identify the impact of their condition upon their learning and to develop effective study strategies.
Workshop

Psychoeducational Workshops, Courses and Webinars

Our Service offers a variety of one-off psychoeducational workshops and webinars on topics such as procrastination, sleep, perfectionism, relationships ,and exam stress throughout the year. We also offer a 4-week course based on Cognitive Behavioural Therapy for those struggling with low mood as well as a 4-week mindfulness-based course for stress reduction.
Stuedents working together

Self-Directed Support

Often a good place to start, we’ve put together some self-directed support full of useful information and strategies to help you find ways of coping with your difficulties and improving your wellbeing. This includes our Kind Mind video series, symptom-specific resources, as well as a list of useful external and crisis resources.

Find out more about how your information is stored and used

Confidentiality and Data Protection Policy

Privacy Policy

We'd love to hear your thoughts!

Please let us know your thoughts about the Student Counselling & Mental Health Advice Service. We take your comments seriously and they help us to plan for the future.