Our ambitions for the Imperial People Strategy 2022+ depend on strong foundations to succeed.

To deliver our strategy, we will continue to focus on the following areas:

• Create clearer, more concise policies and maintain clear governance arrangements that underpin all that we do.
• Deliver Enterprise Resource Planning (ERP), Service and Case Management solutions to support the performance of Human Resources’ services.
• Continue to review Service Levels, seeking feedback and sharing outcomes with our stakeholders to show how we continue to listen and improve.
• Ensure that our systems and processes generate high quality, accessible data and insights that can drive effective decision making.