In this section
@inproceedings{Sheldon:2011,
author = {Sheldon, R and Mayes, M and Orr, S},
title = {Does customer satisfaction predict customer demand in the rail sector?},
url = {http://etcproceedings.org/paper/does-customer-satisfaction-predict-customer-demand-in-the-rail-sector},
year = {2011}
}
TY - CPAPER
AU - Sheldon,R
AU - Mayes,M
AU - Orr,S
PY - 2011///
TI - Does customer satisfaction predict customer demand in the rail sector?
UR - http://etcproceedings.org/paper/does-customer-satisfaction-predict-customer-demand-in-the-rail-sector
ER -
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