Publications

Citation

BibTex format

@inproceedings{Sheldon:2011,
author = {Sheldon, R and Mayes, M and Orr, S},
title = {Does customer satisfaction predict customer demand in the rail sector?},
url = {http://etcproceedings.org/paper/does-customer-satisfaction-predict-customer-demand-in-the-rail-sector},
year = {2011}
}

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RIS format (EndNote, RefMan)

TY  - CPAPER
AU  - Sheldon,R
AU  - Mayes,M
AU  - Orr,S
PY  - 2011///
TI  - Does customer satisfaction predict customer demand in the rail sector?
UR  - http://etcproceedings.org/paper/does-customer-satisfaction-predict-customer-demand-in-the-rail-sector
ER  -

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