Light Rail Benchmarking at the Transport Strategy Centre

The Transport Strategy Centre (TSC) facilitates North American light rail benchmarking through the Benchmarking Group of North American Light Rail Systems, known as GOAL.

GOAL was established in 2016 to benchmark performance and share experiences and best practices based on the benchmarking process of the TSC, including the Objectives of Benchmarking and Success Factors for Benchmarking.

The group is owned and steered by the member organisations and led by the TSC. The TSC manages and facilitates the group, conducts deep research and analysis to understand performance, and disseminates and advises members on best practices.

There is a recurring work programme on a continuous annual cycle that combines KPI analysis, best practice research, and information sharing. The members also gather at meetings hosted by the member light rail agencies in the United States of America and Canada. They continue to stay in contact and share information through the group’s secure website and online discussion forum.

GOAL activities are carried out within a framework of confidentiality. Any information that is released outside the group must follow strict anonymisation protocols. All member light rail agencies are required to sign and adhere to a confidentiality agreement.

For more details about the group, including its history, current members, and contact information, please visit the GOAL Benchmarking website.