Large-scale Technology Operations – supporting critical national functions


The Home Office delivers numerous critical functions including the UK Border Force, UK Visas and Immigration, a variety of national policing services and Her Majesty’s Passport Office. All of these are dependent on highly available but agile IT services and systems. This talk will give an insight into how a large-scale technology service operation works, balancing between providing high-availability services and allowing agile technology and business change. The talk will include insights into how systems and services are managed; exploiting instrumentation and tools; embedding cyber-security operations into the organisation; and managing diverse user and business needs.


Pete Rose


Pete Rose is the Director of Live Services at the Home Office, responsible for IT operations. His career in the IT industry spans nearly 30 years, predominantly supporting the Defence, Security and Public Safety sectors. He spent 16 years in the Royal Air Force as a senior Engineering Officer leading large teams delivering technology services in support of military operations. Subsequently he worked in industry with EDS, HP Enterprise Services and as an independent Consultant providing IT services and large-scale technology transformation programmes to Government clients and the financial services sector. Pete has a first degree in Telecommunications Engineering (Queen Mary College, London); a Masters degree in Defence Studies (Kings College, London), is a Chartered Engineer and a Member of the Institute of Engineering and Technology. He serves as a School Governor and keenly promotes the ‘STEM’ agenda.