How to contact us
To arrange a meeting with a counsellor please complete the registration form and submit this to us. To access the form you will need to enter your College login details when prompted (username and password).
We are currently experiencing a very high demand for consultations resulting in waiting times of 4 to 6 weeks.
If your situation is urgent please contact your doctor. Other sources of help and support can be found on our Other sources of support page
Once the registration form has been completed and received a member of the team will contact you by email to provide details of the next available appointment. When you receive this email you will need to reply to confirm your appointment. If you do not receive an email from us within three working days please contact us via email at email@example.com
If you have any issues completing the online registration form please contact +44 (0)20 7594 9637 or firstname.lastname@example.org for assistance.
We will always offer you the first available appointment we have. We aim to offer you an appointment within ten working days from when we receive your registration form. This time may vary at different times of the academic year. The wider the availability you have in terms of when you can attend the sooner you are likely to be seen.
The Student Counselling Service is not an emergency service. If you need to see someone urgently please contact your doctor or attend the accident and emergency department at your local hospital.
If you are based on the South Kensington campus you can also contact Imperial College Health Centre if you need to see someone very quickly.
How to contact us
The Service is located on Level 4, Sherfield Building. From the lifts on Level 4, walk diagonally to your right to the corner of the lift foyer. Go through the double doors and left up the ramp, through another set of double doors, and reception is the sixth door on your right: Room 449.
Reception opening times
Reception is usually open on weekdays in term time between 09.30-12.30 and 13.30-16.15. Times may vary out of term time. Reception may be closed if one of our administators is speaking confidentially with a student.
The counsellor's room is located in Room 2S7, on the second floor of the Commonwealth Building. Appointments are available on Wednesdays.
Please note that this campus does not have a reception office – any queries regarding appointments should be made via the South Kensington reception.
Appointments at Silwood Park are currently available on Mondays. Please note that this campus does not have a reception office – any queries regarding appointments should be made via the South Kensington reception.
Appointments are available at the Charing Cross Campus on a Tuesday. The counselling will take place in Room 148, in the Faculty Education Office which is on the first floor of the Reynolds Building at the Charing Cross Campus. The room is through the double doors, walk right until you reach the end of the corridor and then take another right through the double doors.
Please note that as there is no waiting area, you are welcome to wait outside the Faculty Education Office and you will be collected at the time of your appointment. Alternatively there are 4 small soft chairs in the corridor that the counsellor can collect you from.
Any queries regarding appointments should be made via the South Kensington reception.