Join our flagship sports centre, Ethos, based in Prince's Gardens.

Registering on our membership and booking portal

Our membership and booking portal uses the College's single sign-on system. However, when registering for the first time, you'll need to complete the following steps:

  • When visiting the Leisure Hub site for the first time, scroll to the bottom of the page and select 'I am an Imperial Student/Staff member and would like to sign up’
  • You'll need to enter the 'long' version of your email address – e.g. j.smith18@imperial.ac.uk – this is the only version the system will recognise
  • Enter your date of birth and a one-time password, accept the terms & conditions and select 'Create'
  • You'll receive an email with a link to verify your email address. This should be instant, however, if nothing comes through please add noreply@imperial.ac.uk to your safe contacts list
  • Once your email has been verified you will then be able to log in to the site by selecting ‘Imperial Staff and Students Log In Here’
  • Should you need to sign in to Leisure Hub from a different device, your normal College credentials are all that are needed

Accordion

Accessibility statement on our booking platform

This statement applies to the content and functionality of Leisure Hub, an internally hosted, web-based application used by the College in providing Membership and Booking services for the College’s Sports facilities.

We want Leisure Hub to be accessible to all authorised users. For example, that means users should be able to:

  • Navigate most of the website using just a keyboard
  • Listen to most of the website using accessibility tools such as NVDA, JAWS 2020, ZoomText, Dragon Naturally Speaking, iOS VoiceOver and macOS VoiceOver.
  • Resize to the size of your window, and display a readable text size whichever device you are using (meaning the display of all content is optimised for all screen sizes)
  • Zoom in up to 200% without the text spilling off the screen

AbilityNet has advice on making your device easier to use if you have a disability.

Current accessibility status

Overall, the website was found to be mostly inaccessible, with users of JAWS and Dragon Naturally Speaking being unable to complete a journey involving the purchasing of an item. Other issues were also encountered whilst navigating using assistive technologies, including:

  • Issues with the focus order of the website
  • Status messages not announced for error messages on the Login page
  • User not informed when an item added to basket

Other general issues include:

  • Use of default browse focus indicator
  • Download links not announced to users
  • Notification and Basket buttons not correctly announcing to users.

If you encounter accessibility difficulties or require assistance while attempting to use Leisure Hub, please contact Move Imperial at move@imperial.ac.uk, raise an ASK ticket, or visit the Ethos Sports Centre.

What we do about known issues

We strive to achieve and maintain WCAG 2.1 AA standards on both our own sites and those of third party services, but it is not always possible for all content to be accessible. Where content is not fully accessible, we will warn users and, where possible, offer assistance and/or alternatives.

Technical information about this website’s accessibility

Imperial College London is committed to making Leisure Hub accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. It is currently partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the known issues listed below.

Non-Accessible Content:

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • the College’s intentions in respect of rectification of non-compliances
  • what to do if you are impacted by non-accessibility
    • Time-Out Time Limit: Web-page time-out is not adjustable and has no warning.  This fails WCAG 2.1 criterion 2.1.1 Timing Adjustable.
    • Default Browser Focus Indicator: Website uses default browser focus indicator. This fails WCAG 2.1 criterion 2.4.7 Focus Visible
    • Insufficient Contrast (copy): Website copy has insufficient contract against its background. This fails WCAG 2.1 criterion 1.4.3 Contrast (Minimum).
    • Basket Overlay: It is not possible to dismiss the website’s basket overlay without moving the cursor. This fails WCAG 2.1 criterion 1.4.13 Content on Hover or Focus
    • Cookie Notice: The website’s Cookie Notice is not the first element in the focus order. This fails WCAG 2.1 criterion 2.4.3 Focus Order
    • Data Tables: Empty table headers observed in several data tables. This fails WCAG 2.1 criterion 1.3.1 Info and Relationships
    • Insufficient Contrast (non-text):  Insufficient contract between UI component boundaries and background. This fails WCAG 2.1 criterion 1.4.11 Non-Text Contrast
    • Fieldset Element Legends: Page codeindicates that fieldset elements lack legend elements. This fails WCAG 2.1 criterion 1.3.1 Info and Relationships
    • Opening Basket with JAWS:  Unable to open Basket with Enter/Space keys when using JAWS. This fails WCAG 2.1 criterion 2.1.1 Keyboard.
    • Opening Basket with Dragon: Unabler to open Basket with any known voice command when using Dragon. This fails WCAG 2.1 criterion 4.1.2 Name, Role, Value
    • Link Text Duplication: Multiple instances of identical link and button text on My Bookings, Make Booking, My Payments and Purchase membership pages. This fails WCAG 2.1 criterion 2.4.4 Link Purpose (In Context).
    • Notification and Basket Announcements: Notification and Basket buttons do not announce their accessible names correctly when using a screen reader. This fails WCAG 2.1 criterion 4.1.2 Name, Role, Value
    • Aria Label Announcements: Aria-labelled components are not announcing as expected on several pages. This fails WCAG 2.1 criterion 4.1.2, Name Role, Value.
    • HTML Validation Errors: HTML Validation and nesting errors noted in page codes of most pages. This fails WCAG 2.1 criterion 4.1.1 Parsing
    • Page Landmarks: Webpages lack a main landmark. This fails WCAG 2.1 criterion 1.3.1 Info and Relationships
    • Zoom Rendering: Rendering issues when zooming ‘My Debts’ page to 200%. This fails WCAG 2.1 criterion 1.4.4 Resize Text.
    • Keyboard Interaction: Selectable fields on ‘My Details’ page cannot be focused when using keyboard only. This fails WCAG 2.1 criterion 2.1.1 Keyboard.
    • Keyboard Interaction: Checkboxes and overlay close buttons on ‘Induction’ and ‘Terms and Conditions’ pages cannot be interacted with using keyboard only. This fails WCAG 2.1 criterion 2.1.1 Keyboard.
    • User Focus Reset:  Closing overlay resets User Focus to top of page when closing any overlay on ‘Purchase membership’ page. This fails WCAG 2.1 criterion 2.4.3 Focus Order.
    • Non-Colour Styling: Links on the ‘Terms and Conditions’ page lack any styling other than colour. This fails WCAG 2.1 criterion 1.4.1 Use of Colour
    • Interaction with Dragon: Elements across website found unable to support interaction using any known voice command when using Dragon Naturally Speaking. This fails WCAG 2.1 criterion 4.1.2 Name, Role, Value.
    • Status Messages Not Announced: Form-field error messages not announced on ‘Login’, ‘Make a Booking’ and ‘Membership’ pages. This fails WCAG 2.1 criterion 4.1.3 Status Messages
    • Incorrect Heading Structures: Page code indicates incorrect heading hierarchy on ‘Login’, ‘My Memberships’, and ‘My Details’ pages. This fails WCAG 2.1 criterion 2.4.1 Bypass Blocks.
    • Additional Content Navigation: Access to additional overlay content only achievable by backwards navigation on ‘Membership’ page. This fails WCAG 2.1 criterion 2.4.3 Focus Order.
    • Empty Links: No text description on links in ‘My Documents’ page. This fails WCAG 2.1 criterion 2.4.4 Link Purpose (In Context).
    • Input Error Suggestions: Suggestions for input errors are not provided on the ‘Login’ page. This fails WCAG 2.1 criterion 3.3.3 Error Suggestion.
    • User Interface Component Labels: Page code indicates that displayed names do not match accessible names/labels in the ‘Login’ page.This fails WCAG 2.1 criterion 2.5.3. Label in Name.
    • Form Field Labels: Some form fields lack an associated label on the ‘My Details’ page. This fails WCAG 2.1 criterion 1.1.1 Non-Text Content.
Non-compliance with the accessibility regulations:

Remediation
The College has informed the service supplier of the non-compliances identified above, seeking their timely rectification through the product development cycle.

Reporting accessibility issues
If you encounter accessibility difficulties while attempting to use Leisure Hub, please contact Move Imperial at move@imperial.ac.uk, or any member of Imperial College Sports Management Staff at any Ethos or any other Move Imperial facility.

For more general issues in respect of Accessibility of College websites, or websites provided for use by the College, please contact accessibility@imperial.ac.uk. We’ll consider your question and get back to you within one week.

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website
The College’s Leisure Hub website was tested for accessibility compliance 8-9 December 2021 by an external software testing and quality assurance (QA) company. The testing consisted of a full accessibility review of the site against WCAG 2.1 Level A and AA criterions, with the testing conducted against 18 page templates, and user journeys with 4 different assistive technologies to make a booking, cancel a booking, and view further details about memberships.