Can I use the gym straight away once registered as a Staff Member at Ethos?
Once you've purchased your Basic, Club Imperial or Club Imperial Gold membership, you'll be asked to complete a brief online safety induction. Once this is completed, you'll then be able to book your first sessions at the gym.
When is the start date of my membership?
Your membership will start the day you join online.
How do I cancel my membership?
Where the payment method is by direct debit, cancellation can be completed by contacting Move Imperial in writing with one full months’ notice
How do I upgrade or downgrade my Club Imperial membership?
In order to upgrade/downgrade your membership please cancel your current membership online and purchase new one.
How do I renew my membership?
All membership can be renewed online using the Ethos Membership System two days prior to their end date. If your membership has passed its end date, you will then need to re-join online using the Ethos Membership System.
Can I freeze my membership?
Memberships paid by direct debit may request to freeze their Membership once per calendar year for a minimum of 1 month and a maximum period of 3 months providing one full calendar month’s written notice
Ethos online booking system
What sessions do I need to book in advance?
You'll now need to book any session at Ethos in advance using our online booking system. This includes gym and pool bookings, as well as classes and other activities.
Please ensure you check-in using the screens in our entrance when you arrive.
How do I make a booking online?
- Select 'Activities' for sports hall activities or squash; select 'Classes' for gym and pool session or fitness classes.
- Search for the activities/courses that you would like to book
- Select the date and time and the available spaces will be displayed
- Add the desired time to your basket and proceed to check out
How far in advance can I make a booking?
Bookings can be made up to six days in advance using the Online Booking System.
How many activities or classes can I book at one time?
A fair usage policy applies whereby members are permitted to make a maximum of 2 bookings in any one day.
Can I cancel a booking online?
- Cancel or change your class online
- Submit a ticket through our ASK system
- Pay as you go members: We do not offer refunds if you would like to cancel your class, however you can rebook if it is requested before the two hour window.
What is the bolt-on fair usage policy?
If you book an activity and fail to attend three times, your membership will be suspended for a week.
Can I bring a guest?
Members can bring one guest during a pay-as-you-go racquet sports booking including squash, badminton, and table tennis only
Can children use the facilities at Ethos?
Children (12 yeards old and under) are permitted to use the pool from 09.00 - 11.00 on Saturdays and Sundays. You must be 16 years old or over to use the gym.