The Great Service programme will deliver a range of improvements, across People, Procurement, Finance and Research Administration at Imperial.
There are two components to this: improving our processes and ways of working, both of which will be enabled by replacing several of our current systems, including ICIS, with one new cloud-based system, called Atlas.
This is guided by our aims to support world-leading academic endeavour, by ensuring we are getting the basics right.
More information about the Great Service programme
- Why is it important?
- How is it going to help?
- Who is delivering the programme?
- How can I find out more?
Ever find it hard to work out how to get basic processes done? Or unclear what the process is? Can’t work out which data is the right data? Or maybe you don’t have access to the data you need to do your job? Then you will understand why the Great Service programme is important.
Our aim is to get processes right across Finance, Procurement, People, Payroll and Post Award Research to enable colleagues to support Imperial’s world-leading academic endeavour. We’re focusing up front on making sure we’re getting all the basics right.
This seems simple right? Actually, at the moment we are held back by out-of-date systems and infrastructure, and a long history of evolving processes and workarounds. But the Great Service programme will change that.
The Great Service programme is going to improve our processes and ways of working by moving to a new cloud-based software which will enable us to redesign how we do things around our three key objectives. Moving to Atlas will allow us to take advantage of the automation and evolving functionality afforded by the cloud, making us not just more efficient on implementation, but also helping us to continue to be quicker to improve going forward.
The Great Service programme team brings together a multi-disciplinary team, with hands on experience and lived knowledge of working at Imperial within both Professional Services and Faculties. They are supported by technical, change, business analysis and delivery professionals who have experience of delivering large scale digitally-enabled change.
Our programme team includes 130 years of Imperial experience, and we have drawn on the knowledge of over 200 subject matter experts to ensure we are implementing the new system and processes in a way that works for us at Imperial.
The website and our Sharepoint are the main sources of programme information. We will be frequently adding content so you can learn more about not just the programme, but also what the future processes will be and how you can get yourself ready for new ways of working.
You can also contact us at greatservice@imperial.ac.uk.
Find out more about the programme
Contact Us
If you'd like to know more about the Great Service programme, please get in touch at greatservice@imperial.ac.uk.