Frequently Asked Questions
Student Caller FAQs
When and where is the Spring 2022 telethon taking place?
Calling will start on Monday 7 March and the last shift will be on Saturday 26 March.
You must attend the compulsory paid training between Friday 25 February and Sunday 6 March, which will be a combination of on-demand webinars to be completed in your own time and live sessions.
Calling will take place remotely.
How do I apply for a job as a caller?
Please apply using the Qualtrics application form.
Please note that if you reload the webpage, your answers will be removed and your responses will not be recorded. For this reason, you may want to work on the longer questions in a Word document, then input these answers to the form afterwards before submitting.
The deadline for applications is Wednesday 16 February.
Will there be an interview?
Yes. Shortlisted candidates must attend a 15 minute interview, either virtually or face to face at the South Kensington Campus. Interviews will be held on Tuesday 22 February through to Thursday 24 February. You can indicate a preference of a morning or afternoon interview and we will try and accommodate your schedule. You will be contacted by the email provided on your application regarding an interview time if you are shortlisted.
Who is eligible to apply for a job as caller?
All current students of the College are eligible to apply, provided that you have proof of your right to work in the UK. You can find details of the documents you are required to supply here. You must have a very good level of spoken English and be reliable and enthusiastic.
How many callers are you recruiting?
We need a reliable team of around 20 callers to ensure the campaign is a success. 10 callers are required for each shift.
How much do I get paid and how often?
You will receive an hourly rate of £11.55 for all shifts. Your wages will be paid monthly. A UK bank account is necessary for payment to be issued.
You will also need a National Insurance number. To apply for a National Insurance number, please visit https://www.gov.uk/apply-national-insurance-number for more details.
Callers are added to the College's payroll system as Casual Workers, and wages will be transferred monthly via BACS into your bank account.
When are the shifts and how long are they?
Shifts are typically 3 hours long, and take place during the weekday evenings and at weekends. You will be required to attend both types of shifts. It is important that you meet these requirements to aid your development.
How many shifts can I work per week?
You must be able to commit to a minimum of 3 shifts per week, equating to 9 hours of work. Please see the College policy on Student Employment during studies for further details. The aim is for the shifts to be flexible and work around your studies and other commitments.
What if I can't make a shift for any reason?
You must not sign up for a shift unless you are sure that you will be able to make it. When you sign up for a shift that represents a firm commitment that if you are allocated it you will be able to attend. However, as with any job, if you are ill or an emergency occurs then you must inform your manager as soon as possible so that alternative arrangements can be made.
Will I receive any training?
Yes. There will be paid training to be completed between Friday 25 February and Sunday 6 March, a combination of on-demand webinars and live sessions.
Attendance at all training sessions is compulsory and you will be paid an hourly rate of £11.55 for completing the training. Callers will also receive ongoing training throughout the campaign.
Can I take part if I'm based at another Campus (e.g. Silwood Park)?
Yes - calling is taking place remotely, allowing for flexibility in location.
Is this cold calling?
No. All alumni contacted will have recieved notification that the campaign is taking place, and will be expecting your call. If for some reason this is not the case for particular alumni, this will be made clear to you.
Do you raise much money?
Yes. In our three campaigns in 2018-19 (the last year of telethons unaffected by the pandemic), we raised more than £330,000 in pledged support from alumni.
Is speaking a second language advantageous?
Yes. We have a large number of international alumni and will be making calls to some European countries so a good spoken level of another European language would be useful.
I don’t have a National Insurance number and the form won’t submit without one.
In order to work in the UK, you will need to apply for a National Insurance number. However, you are still eligible to apply for the job. Please write ‘pending’ in the relevant box on the application form, and inform the campaign manager as soon as you receive your NI number. For more information please visit https://www.gov.uk/apply-national-insurance-number.
Do you want to see my CV?
No. We will only accept fully completed online application forms. Please don't send us your CV.
Any further questions?
Please contact Amy Cook at firstname.lastname@example.org or on +44 (0)20 7594 1378.