The Resident Engagement Strategy set out on this page is for residents of Clayworks. If you are in other Imperial-owned accommodation, please visit the Building Safety Act pages for more information.
View the Clayworks Apartments Resident Engagement Strategy (PDF version)
Scope of this strategy
This strategy applies to all 85 apartments across Blocks D and E, including both key worker and private rented residents. Block D is classified as a higher-risk building under the Building Safety Act 2022. Although Block E does not fall within the same statutory requirements, Imperial applies the same resident engagement standards across both blocks.
Building Safety Act
What is the Building Safety Act?
The Building Safety Act is recently implemented legislation in England and Wales, which plays a critical role in ensuring the safety of buildings – particularly residential buildings. In line with the new law, we’re required to keep comprehensive documentation of how the building is designed, built, maintained and changed.
Furthermore, there are additional regulations for tall buildings which include any exceeding 18 meters in height or comprising of 7 or more floors.
What is a Resident Engagement Strategy?
A key part of the new legislation is the establishment of a Resident Engagement Strategy. This strategy will set out how we’ll communicate about building safety decisions, how we’ll collect and use your opinions, and how we’ll measure and review participation in these building safety decisions.
Resident engagement strategy
Ensuring your safety is a top priority. We’re committed to keeping you informed about our safety protocols and outline how we plan to communicate any unforeseen circumstances. This encompasses fire safety, electrical safety, structural safety, and security measures.
We have established a Resident Engagement Strategy for Clayworks Apartments. We will continue to engage with residents on building safety matters, particularly where decisions affect access, disruption or the use of their homes. Residents can provide feedback throughout the year, and the strategy will be reviewed regularly.
Engage
Whether online or in person, you’ll always have access to safety information about your hall.
Engage
Keep connected
We’ll engage with you through our website and email, and on local noticeboards, ensuring that information is readily available and easily accessible.
Quick, decisive actions
We’ll promptly notify you through via email and physical noticeboards about any safety-related issues in your building. We’ll make sure it’s clear, what it means for you and what steps we’re taking to sort things out.
Your opinions matter!
We’re not just here to talk at you, we value your input and will actively seek your involvement in shaping our strategies. Contact us to share your thoughts and opinions.
Inform
We'll keep you informed about matters concerning the safety of your home. Throughout the year, various safety-related activities occur in our buildings. Much of this involves routine maintenance, like fire door checks and emergency light testing, which won't affect the peace and enjoyment of your home. Occasionally, there may be works that could cause minor disruptions for short periods or require access to your apartment.
Inform objectives
Relevant updates
We prioritise safety updates that directly affect residents, including works within apartments and disruptive activities in communal areas. Residents may also request information about building safety matters at any time, and we will share what we reasonably can.
Request information
We are very open about the safety of our buildings and the works we carry out in them.
If you have any questions about any measures we have in place that we have not directly informed you about, then you can request this information from the management team.
We will provide it to you within a reasonable timeframe which we'll outline depending on the request.
Our commitments
We will inform you directly:
- When works are required in your apartment.
Where works or planned outages are likely to cause disruption, we will notify affected residents as far in advance as reasonably practicable, explain the likely impact and duration, and provide updates during prolonged works. Where options exist, we will engage with residents on scheduling and mitigation measures, taking account of cumulative disruption and residents working from home.
Empower
We provide you with all the necessary information to keep yourself safe in your residence. Additionally, there are numerous channels available for addressing any questions or concerns you may have regarding the safety of your home.
Empower
Contact us
For general engagement enquiries, key worker residents (apartments 1–35) should contact clayworks@imperial.ac.uk, and private rented residents (apartments 36–85) should contact homes.clayworks@imperial.ac.uk.
For non-urgent maintenance defects, contact eo.csc@imperial.ac.uk or call 020 7594 8000. For urgent building safety concerns, contact Imperial Security on 020 7594 7545 or the Estates Helpdesk on 020 7594 8000 (Monday–Friday, 09:00–18:00).
In a life-threatening emergency, call 999.
Contribute
Contribute to our Resident Engagement Strategy. Let us know your thoughts and we'll seek to address them going forward.
Personal details
Your information will be collected and stored inline with Imperial's privacy policy.
Reporting safety concerns
Any safety concerns should initially be reported to your hall management team via email.
In the event that you feel these safety concerns have not been satisfactorily addressed, you are encouraged to submit a report via the Residents Safety Report form. This report is sent to the Imperial staff member or team responsible for the building.