Frequently asked questions online orders
- Why are only some catering menu options available?
- What is the cut-off for ordering catering?
- Can I change the catering that I have already booked?
- Can I only book catering at South Kensington?
- Will I receive an email confirmation of my booking, amendment or cancellation?
- How far into the future can I order catering?
- Is there a minimum catering charge?
- Why can’t I order catering for a meeting in a lecture theatre?
- Will I be charged for any catering items that are not consumed?
- What are the catering delivery times?
- If I cancel the catering, will I still be charged for the booking?
- How do I book meeting rooms online?
- How do you set your catering prices?
The most popular menu options are available for bookings. If you require any other menu items, please contact the Events Sales team at roomsandcatering@imperial.ac.uk or phone 49220. The list is continually reviewed and additional items may be added.
When ordering via webcatering:
A minimum of 3 clear working days (i.e. 72 clear hours) is required to make, amend and/or cancel a delivered catering booking.
This lead time applies to all catering items with the exception of seated lunches and dinners as well as hot fork buffets, canapés, bowl food and a few select items. These items will continue to require a 5 clear working day lead time.
When ordering via the Events Sales team:
Amendments or cancellations to delivered catering bookings must be made by COB Tuesday of the week prior to your event.
For new bookings made on Catering to Order:
Yes, provided that you have not exceeded the lead time of 3 working days*. Use the Edit button on the My Bookings list, then select the catering items that you wish to change. (*CHANGE WHEN TESTING*)
For old bookings made on Rooms and Catering:
All your existing bookings made on the Rooms and Catering site will remain there but you can only edit these via the Events Sales team, who can be contacted on 49220 or by email at roomsandcatering@imperial.ac.uk.
* Please note that the lead time for seated lunches and dinners and hot fork buffets is 5 working days.
The system offers online bookings for catering at South Kensington, White City and Hammersmith. For any other campuses, please email roomsandcatering@imperial.ac.uk.
Yes, you will receive an email in your Imperial mailbox. This may take a few minutes after your booking request.
Catering can be booked for this calendar year and the next year.
Yes, a minimum order value of £35 per catering delivery applies to refreshments, after consumption of beverages has been reconciled. Where the value of catering orders is less than £35, a higher delivery charge will be applied in order to bring the charge to £35.
Minimum numbers apply to all food items – see menu for full details.
Imperial does not allow food and beverages to be consumed in lecture theatres. However, catering can be set up in a suitable alternative location such as the foyer area outside or in an adjacent room. Please contact the Events Sales team to discuss your requirements on roomsandcatering@imperial.ac.uk or phone 49220.
Yes, with the exception of unopened beverages, provided you have met the minimum £35 refreshment order value.
Catering can be delivered between 8.00 – 19.00 across all campuses. Late collection charges apply after 19.00, please contact the Events Sales team at roomsandcatering@imperial.ac.uk for more information.
Cancellation charges will apply as follows:
- Where notice of cancellation is received within three working days or more before event – no charges will apply
- Where notice of cancellation is received between two and three working days before event – 50% of the total booking value will be charged
- Where notice of cancellation is received less than two working days before event – 100% of the total booking value will be charged
To book an event space, please contact the Events Sales team on roomsandcatering@imperial.ac.uk.
The catering services we provide is recharged at cost to our clients. The service is not for profit.