Cancelling a Technical Service?
If you need to cancel your booking, relevant costs will be charged based on the below policy. Please communicate any possible need to cancel your event with the Rooms & Catering team, giving as much notice as possible.
Equipment Charges
For in-house equipment, the following timeframes & costs are applicable:
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more than 7-days’ notice = 0% equipment charge
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within 7-days’ (168 Hours) = 25% equipment charge
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within 4-days’ (96 Hours) = 35% equipment charge
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within 2-days’ (48 Hours) = 70% equipment charge
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within 1-day (24 Hours) = 100% equipment charge
Any cancellation requested after 1700 will be actioned on the following day and be treated as requested on that following day. If cancelling on a Saturday or Sunday for the Monday or Tuesday, there will be a 100% equipment charge.
For equipment we’ve hired in for your event, the cost of cancellation with the supplier will be shared with you when cancelled as rates vary with different suppliers. At the time of booking, we can share cancellation rates when requested.
Staffing Charges
For Technicians, the following timeframes & costs are applicable unless stated otherwise at booking:
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more than 7-days’ notice = 0% charge
-
within 7-days’ (168 Hours) = 25% charge
-
within 4-days’ (96 Hours) = 50% charge
-
within 2-days’ (48 Hours) = 75% charge
-
within 1-day (24 Hours) = 100% charge
Any cancellation requested after 1700 will be actioned on the following day and be treated as requested on that day. If cancelling on a Saturday or Sunday for the Monday or Tuesday, there will be a 100% equipment charge.
For Agency technicians, the cost of cancellation with the agency will be shared with you when cancelled as rates vary with different suppliers.
Please contact roomsandcatering@imperial.ac.uk & conference.av@imperial.ac.uk with any cancellation queries.