Temporary Worker Team
Temporary Workforce Services Team / Casual Worker Team
The Service Level Agreements (SLAs) below relate to the Temporary Workforce Services Team, which supports the appointment of casual workers, honorary associates and visiting researchers.
|Stage of Process
|SLA and Description
|General Queries – Casual Workers
|We will respond to general queries related to Casual Workers within 2 working days.
|Setting up new casual workers
New casual workers will be contacted with all required onboarding information within 1 working day of the request.
New casual workers will be added to ICIS within 1 working day of their Right to Work (RTW) appointment. *1
|Issuing contracts for existing casual workers
|We will issue Casual Hours Agreements/Assignment confirmations within 3 working days of the request.
|References, P45/P60 requests
|We will respond to requests for references, P45s and P60s within 3 working days.
|We will respond to Payroll queries within 2 working days. *2
|Honorary & Visiting Researcher associations
|We will respond to all requests related to Honorary Associations and Visiting Researchers within 5 working days.
*1 The processing of new casual workers is conditional on the individual scheduling and completing their Right to Work (RTW) check.
*2 If the query needs to be referred to the payroll team resolution may be delayed.
For further information about our processes and policies, please refer to our webpage here.