Queen's lawn view of the library in sunshine.

About our service

The International Student Support team is committed to providing the highest standard of support to Imperial's international student population. We provide specialist immigration advice for applicants, students and graduates as well as running a programme of webinars, trips and events to foster integration, friendship and community. 

Contact us

We are located on level 3 Sherfield Building near the Student Hub front desk. 

Email / Facebook / Instagram

Service hours

Our team will be available to offer advice on email or via MS Teams: Monday - Friday 09:30 - 17:30. To request an appointment on MS Teams please email

In-office hours

Christmas period opening hours

The ISS Office will be open on limited dates during December, as follows:

  • Wednesday 7th December         10:30 – 15:30
  • Friday 9th December                  10:30 – 15:30
  • Monday 12th December             10:30 – 15:30
  • Friday 16th December                10:30 – 15:30
  • Monday 19th December             10:30 – 15:30
  • Wednesday 20th December       10:30 – 15:30

The ISS Team remain available 09:30 – 17:30 every weekday on email (international@imperial.ac.uk) / MS Teams or telephone (020 7594 8040)

Please note: The College is closed for Christmas from 1730 on Friday 23 December 2022 and will re-open on Tuesday 3 January 2023. Staff will not be available during these dates.

Non-Christmas period opening hours

The ISS office will be open from Monday - Friday 10:30 – 15:30 for BRP collection and quick queries. If you require more in-depth advice please email us to request an online appointment.

Please note the office is closed on Saturday, Sunday, UK public holidays and College closure days.

The International Student Support office Statement of Service