Building defects should be reported as soon as possible directly to Estates Operations Customer Services Centre via one of the routes below ensuring you provide as much detail as possible (include building name, room number/location and nature of issue).

For urgent matters call us: Internal: 48000; External: 020 7594 8000
Report it online
Report it via email (emails are processed within office hours)

Alternatively you could inform either the UG Office, Nigel MacCarthy or Sian Haynes (must include location and nature of issue) and they will report to Estates.