Overview

Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.  
All members of a team can benefit from learning the key skills of assertiveness. This course aims to help participants identify the differences between assertive, aggressive, and passive behaviours and practice modifying their behaviour in different scenarios.

Further Information:

• Catering: Light refreshments will be provided halfway through the course.
• Break: There will be a 15-minute break halfway through the course.
• Preparation: n/a.
• Style: Informal but structured; interactive and relaxed, with ample opportunity to participate, ask questions, and reflect on real-world experience. 

Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.