Troubleshooting Your Timetable Issues (FAQs)
The Central Timetabling Support Office (CTSO) provides several self-help solutions to fix common timetabling issues.
Before continuing to complete the Troubleshoot a Timetabling Issue Form (Raise a Ticket) , please check you are able to access your timetable via Timetable Calendar and that your data appears correctly in the Timetabling Dashboard.
Troubleshoot a timetable issue - FAQ
Can't see events in the future... Publication Windows
Departments can choose the publication window that Staff and Students can view their timetables.
Publication Windows affect the individual Staff or Student based on the Department on their record. Therefore, if a group includes Students from more than one Department, the Students may see more or less dependent on their own department's Window, even though they are on the same event.
Check the Publication Window for your Department on the Timetabling Dashboard and view the full year via Timetable Calendar.
When will I be able to see my timetable?
The College aims for timetables to be as fair as possible and to publish personalised timetables as accurately and early as possible. In order to see a complete personalised timetable several things must have taken place;
- New students have completed online enrolment and confirmed modules
- Returning students have confirmed modules
- Your department has updated student data in the Timetabling system
You need to check your department general office when the timetable will be published. Find here the departmental contacts