Executive Education events and webinars

This webinar will provide insights into avoiding network erosion and guiding change in your approach to networking during the pandemic and beyond.

How can you make your organisation more customer-centric? Beyond just imagining the world through customers’ eyes, managers can draw on several tools and frameworks to bring the voice of the customer throughout the organisation.

In this webinar, Professor Nelson Phillips and Professor Carol Propper will discuss how to decide on the degree of centralisation by drawing on the NHS’s response to the coronavirus pandemic