What is a Service Level Agreement?

A Service Level Agreement (SLA) is a type of service contract between a service provider and a customer. SLAs define the level of service expected by the customer and how the service will be measured.

We are committed to being open and transparent about our performance across the operational teams and have now published SLAs for the two busiest: the Staff Hub and Recruitment Hub.

We have also published quarterly performance data for both teams.

The SLAs and performance data will also be made available to departments via a new interactive Performance dashboard. 

Find out how we are performing...

Staff Hub

The Staff Hub handles general queries and processes many forms, including contract changes, family leave requests, and leavers.

View SLAs and performance data

Recruitment Hub

The Recruitment Hub supports recruitment activities across the University, including advertising a job, making an offer and issuing contracts.

View SLAs and performance data

Temporary Workforce Services Team

The Temporary Workforce Services Team supports all activities relating to Casual Workers and Honorary Associations across the University.

View SLAs

Job Evaluation

Job evaluation is a systematic process for determining a job’s grade by evaluating the responsibilities and duties.

View SLAs

Staff Immigration and Compliance

The Staff Immigration and Compliance team provides advice and guidance on all immigration and right-to-work matters.


View SLAs