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Purchase made - contacting Perks at Work

If you have a query or issue about a purchase made through Perks at Work, please contact Perks at Work directly in the first instance. They will respond to you within two to three working days.

If your issue remains unresolved, please email the HR Reward team with the subject title 'Perks at Work - unresolved query'.

Your benefits feedback

We are pleased to offer you a wide range of perks that help you save time and money. Perks at Work is an exclusive employee pricing platform that allows you to save money on both big and small purchases. Whether you are buying food, updating your wardrobe, or planning a trip, the platform offers exclusive savings and WOWPoints earning on almost all brands. 

You can also invite up to ten family members or friends to enjoy these exclusive savings. Simply log in to Perks at Work, select "My Account" > "Invite A Friend".

Alongside our exclusive Perks at Work portal, there are also discounts we have agreed locally with a number of external organisations. Whilst we make every effort to ensure that the details posted by our locally agreed external organisations are correct, you should always check with the supplier before taking up a benefit.

New to Perks at Work?

A 'How to Get the Most Out of Perks at Work' session is run by Perks at Work monthly on their Community Online Academy. The team of experts provides a demo of the platform and offers tips and tricks for using it. See past videos or sign up for the next live session (at the bottom of the page).

COA

Community Online Academy (COA)

We recognise the challenges of managing work, family, and life while maintaining health and wellbeing. Perks at Work has created the Community Online Academy (COA) for employees and their families, offering self-development and learning at no additional cost. Log in to Perks at Work via single sign-on and navigate to the COA pages to view all available classes.

Every Thursday, COA hosts live virtual classes focused on learning and health & wellness – with a special track just for kids. Example kids’ classes include: Hip Hop Dance, Basketball ball handling, Becoming a YouTuber, Coding, and more. If you are unable to attend the live sessions, all videos are uploaded to the video hub for access to suit your schedule.

If you’d like to invite a family member or friend to join a class with you, you can invite them. They only need a Perks at Work account to sign up for classes.

Get the COA app, or access COA via the Perks at Work website.

How Perks at Work can save you money

In-store and online

With discounts and WOWPoint earnings available on shopping cards and e-codes for over 75 high street and online stores, including Curry’s, ASOS, Tesco and more, you can save on a number of purchases. Many of the Shopping Cards can be reloaded via the Imperial Perks' portal at any time, and some can be used online to double your savings with existing online offers. Online-only offers include ongoing discounts on services such as HelloFresh meal kit delivery.

Simply order your cards via Imperial Perks, and they will dispatch them by First Class post within two business days (recorded and insured postage are also available). There are no card processing fees when paying with WOWPoints or by Debit Card. Secure checkout with 256-bit SSL encryption means that your card details are safe.

Use instant e-codes for even faster savings: choose the exact amount you want, then buy in two clicks and find the code in your purchase history straight away. You can use the same code multiple times until you've spent the whole value.

And you can now earn WOWPoints in‑store when you shop with your normal credit or debit card. Simply link your card and shop in‑store!

Redeem your WOWPoints for discounted shopping cards and instant e-codes at top retailers, and effortlessly pick up WOWPoints on your linked card.

Enjoy the cinema

CinemaPerks is the dedicated cinema tickets channel for Perks at Work, giving you access to substantially reduced cinema ticket prices. They are also a great way to redeem your WOWPoints easily. Choose from a wide range of cinemas, including Cineworld, Odeon, Vue, and more!

Or download the Perks at Work Cinema app by searching 'Cinema - Perks at Work' on the Apple App Store or Google Play. If you log in via Imperial single sign-on, enter your username and click ‘forgot password’, then update your password. Use this new password to log in to the app. Your Imperial single sign-on details remain the same. Buy directly through the app for super-quick purchasing.

Perks at Work has even negotiated strong savings on the Cineworld unlimited pass – sign in or register to check out the latest savings.

Buy instant and paper cinema vouchers with your WOWPoints, or use the Cinema - Perks at Work app.

How do I use an E-code?

E-codes are available immediately after purchase, allowing you to save up to 55% on your cinema ticket. E-codes can be redeemed directly at the cinema for your film and are available at Cineworld, Odeon, and VUE.

How are discounts calculated?

Discounts are based on standard box office/peak-rate prices in the UK, i.e., after 5 p.m. Monday, Wednesday-Friday, and all day Saturday & Sunday (unless otherwise stated). For Bank Holidays, weekend prices apply. Discounts may be considerably lower when vouchers are used at off-peak times, i.e., before 5 p.m. Monday and Wednesday-Friday (unless otherwise stated), or at weekends or other discounted times determined by the individual cinema chain. Specific local cinema offers could occasionally negate the discount. 

Please always check the specific cinema prices before purchasing your tickets through Perks at Work.

Family fun

Thanks to Merlin Entertainments, you can now enjoy unique, memorable and rewarding visitor experiences at any of the attractions available on Perks at Work. What’s more, as a member of Imperial staff, you get access to exclusive pricing too.

In addition to the major theme parks, Perks at Work has also launched London attractions. So whether you are looking for a thrill or a family day out, make sure you purchase through Imperial Perks to save up to 50% on your tickets.

Theme Parks include Alton Towers, Chessington World of Adventures and Thorpe Park. Other attractions, such as Blackpool Tower, the Coca-Cola London Eye, and Sea Life Aquarium, are also available.

Taking advantage of this fantastic offer is simple. Just visit Perks at Work and make your purchase through ONECart. You can then print off confirmation of our voucher(s)/ticket(s) and take them with you to the attraction on the date of your visit.

Shop for utilities

Moving home or just looking to make sure you’re getting the best deal on your utility bills? Whether you’re comparing broadband, TV, mobile, or energy providers, Imperial Perks has offers you can enjoy exclusively as a member of Imperial College staff.

Take advantage of savings and/or earn WOWPoints with BT, EE, Sky, Virgin Media, Scottish Power and many more. Just log in to Perks at Work and click on Utilities in the main navigation bar to find out more.

Travel savings

Hotel comparison's engine

With Perks at Work, you can compare hotels from a range of the UK’s top travel retailers, including Hotels.com, Ebookers.com, LateRooms.com, Booking.com and Expedia. You will see the best price and the number of WOWPoints you can earn.

Integrated Expedia Flights

To help you save time and money, flights are now available in ONECart. With ONECart, you can book directly on site, making booking easier and keeping all your information in one place.

Earning WOWPoints in store

WOWPoints are a unique online currency that you can earn when you shop via Perks at Work. Every WOWPoint you earn is worth 1p, so 100 WOWPoints = £1. Browse 1,000s of WOWPoints offers from top merchants and earn cashback rewards on your purchases. When you earn WOWPoints, you can redeem them on future purchases and save even more.

You can now earn WOWPoints in‑store when you shop with your normal credit or debit card.

  1. Register a credit or debit card to your Perks at Work account
  2. Select the retailers for which you would like to activate the offers
  3. Make a purchase In-Store with the registered card at one of your selected retailers

We will award you with WOWPoints in your Imperial Perks account within 3-7 days after you make the purchase.

Disclaimer

The cost of purchases made by Imperial staff or their friends/family through Perks at Work will be borne personally by the purchaser, including office-related equipment.

For purchases approved by the University and made through Imperial systems, please refer to the University’s Policy on Purchasing, updated to incorporate guidance on purchasing for long-term home working.