Frequently Asked Questions accordion

Will I entail a charge for using RCS resources?

Standard access to RCS services is free at point of use. Please refer to our charging structures web page for further information on what is included, registration information and our grant funding charging structure.  

How do I find more information about the core services?

Visit our Service Offering web pages for information on our core services including High Performance Computing, Research Data Store, Interactive Reserach Computing and Research Software Engineering.  

What training is available for my needs?

Please refer to our training web page for our extensive range of training courses. 

Where do I find common Service Requests?

Please refer to our RCS self-service web pages for information on common service requests. 

Who do I speak to if I have questions?

For support relating to jobs, problems with submission scripts, applications, and issues with HPC software in general: ICT ASK Form - RCS Job Problem or Application Error

For requests to install software in the HPC systems:
ICT ASK Form - RCS Software Install Request

Consultation requests for the Research Software Engineering Team:
ICT ASK Form – Research Software Engineering Enquiry

General queries or assistance in cases that do not fit any of the above:
Email rcs-support@imperial.ac.uk

Do note that any support request directed to the RCS, submitted as generic requests via ICT ASK, will result in additional delays.