Our response to COVID-19

ICT wants to support the College community throughout this challenging time and are working closely with the College to ensure that our IT systems are resilient and scalable for remote working.

Latest ICT news and updatesTraining and supportRemote access recommendationsEffective remote working

This guide explains how to access all the services you need to work remotely whether you are using your own device or a College-owned PC or laptop.  

ICT are continuing to improve your working remotely experience, find out more by visiting our latest news and updates web page.

Visit our effective remote working web page for information on troubleshooting internet issues and how to be productive and safe whilst working remotely. 

If you have any queries or concerns, please contact the ICT Service Desk and we will do our best to help you.  

Cloud services 

Cloud services can be accessed from both your College or personal PC, Mac or Linux machine as long as you have an internet connection and your College username and password – no need to be on the College network or remote into a machine! 

Remote access 

Our accessing services when off campus webpages offer guidance on how to work when away from campus. Please only use the Remote Desktop Gateway (RDG) or VPN when necessary and make use of our cloud services mentioned above.

We have also published a full list of ICT services for staff and students and how best to access them when remote working. There is also a dedicated webpage with guidance for those working remotely from China with information on what they can access and VPN guidance.

Students can now access up to 2000 College PCs via Remote Desktop Gateway. For more information visit remote desktop access for students

Personal Mac users can now download free College software to help them whilst they work remotely. Visit the free software for personal Macs whilst you work remotely web page. 

If you use the H: drive or a shared group space, ICT recommends that you make these documents accessible from OneDrive for Business to help you access them more easily when working remotely. 

If you do need to remote into a College windows PC, follow the instructions on our remotely access a College PC web pageYou may have noticed that the ‘Shut Down’ button has been removed from your PC Start Menu – this is due to the service desk receiving a high number of calls to turn on PCs that have been shut down. Additionally, we've set all HP desktops on campus to power themselves on at 07:00 every morning. 

Please contact the ICT Service Desk if you need your PC powered on or if you require a reboot.

If you are unable to remote into your machine, you will need to use the College VPN

Those needing files from a Mac or Linux will need to follow the guidance on our remotely access a College PC web page. 

Communicating and collaborating when working remotely

The College offers several tools to help you collaborate whilst you work remotely. Find out more by visiting our Sharing and collaboration tools web pages. 

ICT strongly advise that Microsoft Teams be used for video and audio meetings, collaboration, chat and live webinars/events. Zoom is not supported by the College and ICT cannot guarantee if any data shared and discussions held on this platform are secure and/or in compliance with the General Data Protection Regulations (GDPR). For more information, visit our Zoom Guidance web page.  

One of the benefits of using Microsoft Teams is that it can support meetings of up to 250 people. If you want to organise a meeting with more than 250 participants, ICT recommends that you hold a Microsoft Teams Live Event. This is an extension of Teams and will allow you to broadcast video and meeting content to large online audiences. If you want to host a public-facing Teams Live Event, please contact the ICT Service Desk for guidance. You can book a Microsoft Teams training session online

Remote teaching, learning and exams

We now have a dedicated web page for staff and students to find all the tools they need to deliver online learning. 

Staff can also take part in training webinars to learn more about Panopto, Turnitin and Blackboard. 

Find out more by visiting remote teaching tools web page

We are now providing priority access and dedicated technical support for both staff and students when undertaking time-limited remote assessments. Visit our Remote exams support service web page for more information. 

Call forwarding

Staff are now able to forward their calls to any UK landline or mobile number.

Call forwards can either be activated on the handset itself or remotely by using the telephony self-service tool (don’t forget to prefix the number with a 9).

Please also remember that you can make internal calls to colleagues whilst working remotely by using Microsoft Teams. You will require a laptop with a speaker and microphone or a headset to make calls.

Information about mobile usage and charges can be found on our Staff mobiles web page. 

Changing your password

ICT recommends that you change your password online using our change or reset your password web page.

If you are using a College Windows laptop associated with your College account you might find that, once you change your password online, there is a discrepancy between your College password and the one you are using on your laptop as your laptop may still be using the old password. To prevent this, instead of using the link above, Windows users should connect to the College VPN and then change your password by pressing Ctrl & Alt & Del > Change Password. 

MacOS users should still use the link above. You may then be prompted to either update the Keychain password (type in your old password and then update it to the new one), or go to System Preferences > User & Groups > Select your account and click Change Password.

College Desktop computers

If you have taken your College desktop computer home in order to work remotely you may find your College password may not work. To access your College desktop computer outside the College, you will have to contact ICT who will be able to provide you with the local Administrator password to make it work.

Ordering and setting up new ICT equipment

Purchases made on the College’s ordering system, iProcurement, can now be delivered directly to UK home addresses. Our preferred suppliers should still be used, which are:

  • HP – for Windows-based desktops & laptops
  • Academia – for Apple Mac desktops, laptops & iPads
  • BT Business Direct – for IT consumables such as keyboards, mice, cables, USB sticks etc.

Equipment will need to be set up as they come out of the box.

For more information, visit our buy computers and devices web page.