Use the instructions below to gain access to shared accounts in Outlook

Adding a shared or role email account

Outlook

To add a shared (role) account to your main email account in Outlook, follow these steps:

  1. Open Outlook and go to File, then Account Settings and choose Account Settings from the list.
  2. Select the + icon and select New Account.
  3. Log in using the Imperial credentials for the account.
  4. Once finished, restart Outlook. 
  5. Check that the account now shows and you're able to send and receive email from it. 

How to open a shared folder or mailbox in Outlook for Mac

When Outlook for Mac connects to an Exchange Server mailbox, there are several ways to open shared folders or a shared mailbox. The best choice depends on the permissions you have to the shared folder or mailbox. Please follow the instructions on Microsoft Support's webpage

Outlook on the web

You can either view or add another email account in Outlook on the web.

View the account

To view a shared or role account in Outlook on the web, follow these steps:

  1. Login to Outlook on the web
  2. Click on your profile image in the top right-hand corner of the window and click on Open another mailbox
  3. Enter the name of the other mailbox you wish to view. Note: You will need to have permission to add this mailbox set by the person or team who owns it. If more than one match for the name is found, a list of these will be displayed
  4. Click on the mailbox name you wish to view and then click on Open. The new mailbox will open in a new tab. Your own mailbox remains open in the previous tab.

Add the account to the navigation pane

To add an account to the navigation pane on in Outlook on the web, follow these steps:

  1. Login to Outlook on the web
  2. Right-click on Folders in the left-hand navigation
  3. Click Add shared folder
  4. Enter the email of the mailbox you want to add and click Add

Note: You will need to have permission to add this mailbox set by the person or team who owns it.

The mailbox will appear below your other account(s) in the navigation pane.