If your College computer is a Windows device, you can remotely connect to it from another location using Remote Desktop Gateway (RDG). To use RDG you need remote access rights on your staff computer. If you don't have the correct permissions please contact the ICT Service Desk to get set up.

Instructions for using Remote Desktop Gateway

Step 1:  You will first need to wake up your College computer. You can do this by following the instructions on our "Wake my PC" web page.

Step 2: Now your PC is awake, choose the device you are using from the list below to connect to your College computer. RDG allows you to connect to a Windows computer using another Windows, Mac, iOS, Android, Ubuntu or Linux device:

Set up RDG on your device

Remote access your College Windows computer using a Windows device

Automatic setup

  1. Download and save this file: ICRDGateway.zip
  2. Double click on the .zip you have downloaded.
  3. Copy the ICRDGateway.rdp file to your Desktop and click to run.
  4. Enter the short name (NetBIOS e.g. lb-computer1) of your College machine and click Connect.
  5. Enter your College username (ic\yourusername) and password when prompted and click OK.

Your session is now connected. Click on this file whenever you want to connect remotely to your desktop.

Manual setup

  1. Click on the Start button in your desktop toolbar, type Remote Desktop in the search field and press the Return key on your keyboard.
  2. Press the Options arrow in the bottom left hand corner of the Remote Desktop window.
  3. Select the Advanced tab and click the Settings button under Connect from anywhere.
  4. Select the Use these RD Gateway server settings button.
  5. Enter ictsgw.cc.ic.ac.uk in the Server name field.
  6. Enter Ask for password (NTLM) in the Logon method field.
  7. Ensure that Bypass RD Gateway server for local settings is ticked.
  8. Tick Use my RD Gateway credentials for the remote computer.
  9. Press the OK button and click Options to contract the screen and return to the connection area.
  10. Enter the short name (NetBIOS e.g. lb-computer1) of your College machine and click Connect.
  11. Enter your College username (ic\yourusername) and password when prompted and click OK.

Your session is now connected.

Remote access your College Windows computer using a Mac

We recommend Mac OS users download and use Microsoft Remote Desktop 10 from the App store

To set up an RDG connection using your Mac, follow these steps:

  1. Start the app and select Add desktop to add a new profile entry.
  2. Enter a name for the remote desktop profile.
  3. Enter the short name (NetBIOS e.g. lb-computer1) of your College machine.
  4. Change the ‘User Account’ drop down to Add User Account
  5. Enter ic\yourCollegeusername in the User name field.
  6. Enter your College password in the Password field.
  7. Enter a friendly name if desired (optional)
  8. Click Save and Save again.
  9. Click the Cog in the top right of the screen then Preferences.
  10. Click Gateways.
  11. Click on the + symbol on the bottom left of the window.
  12. Enter ictsgw.cc.ic.ac.uk in the Server name field.
  13. Select your username in the User name field.
  14. Enter a name for the gateway in the Friendly Name field.
  15. Click Save
  16. Close the screen.
  17. Now choose the gateway you created from the Gateway dropdown list.
  18. Click the pencil icon.
  19. Under General select the gateway name in the Gateway field.
  20. Click Save.
  21. The main screen will display your new profile. Double click this to start a remote desktop session.

Your session is now connected.

For legacy systems (pre OSX 10.11):  Microsoft Remote Desktop 8 (No longer available for new downloads)

  1. Start the app and select New Remote Desktop to add a new profile entry.
  2. Enter a name for the remote desktop profile.
  3. Enter the short name (NetBIOS e.g. lb-computer1) of your College machine.
  4. Enter ic\yourCollegeusername in the User name field.
  5. Enter your College password in the Password field.
  6. Select Add Gateway from the Gateway dropdown list. This will take you to another screen.
  7. Click on the + symbol on the bottom left of the window.
  8. Enter a name for the gateway.
  9. Enter ictsgw.cc.ic.ac.uk in the Gateway name field.
  10. Enter ictsgw.cc.ic.ac.uk in the Server name field.
  11. Enter ic\yourCollegeusername in the User name field.
  12. Enter your College password in the Password field.
  13. Close the screen.
  14. Now choose the gateway you created from the gateway dropdown list.
  15. Close the screens. The main screen will display your new profile. Double click this to start a remote desktop session.

Your session is now connected.

Remote access your College Windows computer using an iPhone or iPad (iOS)

Note: We offer limited support for this app.

To set up an RDG connection using your iOS device, follow these steps:

  1. Download and install the free Microsoft Remote Desktop app from the App Store.
  2. Start the app and select New Remote Desktop to add a new profile entry. This will open a new window.
  3. Enter Imperial Work PC or similar in the Connection name field and tap Save to confirm.
  4. Enter the FQDN (e.g. cc-example.cc.ic.ac.uk) of the College PC to which you wish to connect in the PC name field and select Save to confirm.
  5. Select the User name field and enter ic\yourCollegeusername and password and select Save to confirm.
  6. Select Gateway and a new window will appear.
  7. Tap Add gateway.
  8. Enter TS Gateway in the Gateway name field and select Save to confirm.
  9. Enter ictsgw.cc.ic.ac.uk in the Server field and select Save to confirm. The newly created connection is now in the Remote Desktops section.
  10. Select the gateway in the Remote Desktops screen to initiate the connection.

Your session is now connected.

Remote access your College Windows computer using an Android device

Note: We offer limited support for this app.

To set up an RDG connection using your Android device, follow these steps:

  1. Download and install the free Microsoft Remote Desktop app from the Play Store.
  2. Start the app and select the + icon in the bottom left hand side of the screen to create a new connection. The configuration page will appear.
  3. Select Connection name and enter a relevant name like Imperial Work PC.
  4. Enter the FQDN (e.g. cc-example.cc.ic.ac.uk) of the College PC to which you wish to connect in the PC name field.
  5. Select the Gateway option.
  6. Press Add Gateway.
  7. Enter a relevant name such as TS Gateway into the Gateway Name field.
  8. Enter ictsgw.cc.ic.ac.uk into the Server field.
  9. Press the tick in the top right hand corner of the screen to confirm these settings and return to the previous screen.
  10. Enter ic\yourCollegeusername in the User name field.
  11. Enter your College password in the Password field.
  12. Press the tick in the top right hand corner of the screen to confirm these settings. Your remote desktop connection has been saved.
  13. Select the new connection listed in the All section of Remote Desktops to initiate a connection.

Your session is now connected.

 

Remote access your College Windows computer using a Linux device

The Imperial College Oracle Linux 7.x Desktop build comes with a package called Remote Desktop Viewer. This is a very simple program and suitable only for direct connections to Windows machines. It does not understand how to negotiate with proxies like the College’s Remote Desktop Gateway, and so off-campus connections will only work if a VPN connection to the College is established first, over which a direct connection can then be made. 

The same issue will occur on machines running both RHEL7 and Centos7. 

It is possible to install Remmina on your distribution of it is not available by default. Find out how to install Remmina. 

 

Remote access your College Windows computer using an Ubuntu device

 The College Ubuntu 1804 build comes with Remmina, which is a graphical interface for remote desktop connections. Recent versions of this software can handle connections via a Remote Desktop Gateway.

The Imperial College Remote Desktop gateway is the recommended means of off-campus remote connection. It proxies the connection to your on-campus machine in a consistent and secure manner.

If this service is unavailable it may still be possible to connect to your Windows machine directly over the College VPN, however, this is slower and not as reliable.

  1. Open Remmina
  2. Click the “+” button to add a new configuration, and give it a meaningful name.
  3. Protocol: RDP - Remote Desktop Protocol
  4. Open Remmina and on the Basic tab fill in the following details: 

Server: The machine you want to connect to eventually.
User Name: Your IC username
Password: Your IC password
Domain: IC

  1. Adjust colour depth to suit your machine. 15bit uses fewer resources than 32bit.
  2. Go to to the Advanced Tab and set up the ICT RDP Gateway with the following details:

RDG Server: ictsgw.cc.ic.ac.uk
RDG username: Your IC username
RDG password: Your IC password
RDG domain: IC

  1. Click Save and you will have a new configuration with the name you initially specified. 
  2. Click on this new entry to connect to your server.
  3. Accept the certificate warnings. These should only appear the very first time you connect.
  4. Your Windows remote session should now be active.

Remotely access a Linux machine using SSH Gateway

The SSH Gateway service allows external users to be able to connect to their internal SSH systems (typically Linux servers) from remote locations via SSH. This allows SSH connections to get general access to systems/servers, but not to our key secure services such as ICIS or OSS.

Technical details

Technical details

  • Users of this service will need to have an Imperial College user account.
  • Users will need to have an SSH client to connect to this service. This is inbuilt in Linux . Windows users will need to download Putty or another SSH v2 client.
  • To access this service place a request via the ICT Service Desk.
  • You will need to first follow the instructions to "wake my PC".
  • Users will need to connect to the following location: sshgw.ic.ac.uk
  • Users will connect with the following: ssh <username>@sshgw.ic.ac.uk For example: ssh joebloggs@sshgw.ic.ac.uk
  • The host key fingerprint for this is  
  • Mac  SHA256:36erZyy3SBSr0L3adNwJlLNtC6xKtQecEKhMfx3yyTU.
  • Linux: 9c:15:97:fd:71:80:1a:ae:fd:6b:1d:1e:f2:b7:89:a6
  • SSH Forwarding is not enabled
  • Generic access only to internal low-risk systems.
  • Auditing of user access is enabled.
  • Very restricted local writes on this service (which are monitored).