Empathy

If we want to do something self-serving, we convince ourselves the victim has nothing in common with us

A positive, self affirming arrangement can bring employees closer and strengthen their connection to an organisation

You don’t have to be domineering and bullish to be successful in business

Businesses need to empathise with their customers or else risk failure, says Dr Ileana Stigliani

Not only do we become better leaders by receiving negative feedback, we can also set an example of how best to respond

Or, what we can learn about leadership from Imperial experts

Ethical leaders don't have to be high up within an organisation, but they do have to show responsibility for their skills, ideas and thinking, and promote positivity.