Service Level Agreements (SLAs) for the Recruitment Hub are focused on processing times for the key stages of the recruitment process such as reviewing recruitment requests, advertising roles and issuing contracts.

The SLAs below relate to all roles handled by the Recruitment Hub but do not apply to the following senior appointments: Associate Professor, Reader, Chair, Senior Research Fellow, Principal Research Fellow, Professional level 7 & above, for which separate SLAs apply.

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Recruitment Hub SLAs

 

Stage of Process	SLA and Description
General Queries	We aim to respond to general queries to the Recruitment Hub within 3 working days.
New Recruitment Requests	New recruitment requests will be processed and sent for approval within 4 working days.
Advertising a job	Once all approvals are completed we will post your job on the Imperial Jobs Page within 2 working days.
Shortlisting	We will email you instructions on shortlisting the first working day after the advert closes.
Interview Arrangements	We will email interview invites to candidates within 4 working days of being notified of the shortlist and interview arrangements.
Making an offer	When we have received the completed Request to Hire form we will submit this for approval within 3 working days. We will send the formal conditional offer to the candidate as soon as we have received all the appropriate approvals.
Issuing Contracts	We will issue the contract of employment within 5 working days from receipt of satisfactory pre-employment checks (Right To Work, DBS, references, ATAS application)