Unified Access enables better hybrid working by allowing you to access College applications, such as ICIS from anywhere in the world, directly from your laptop, without requiring a VPN or remote desktop connection. The product that ICT is using to provide Unified Access is called Zscaler Private Access (ZPA).

Read our Unified Access project web page to learn more about this exciting software. 

Getting strated with Unified Access on a Windows PC 

  1. You will find the Zscaler client connector icon in the system tray on your device, and you can open it by double clicking or right-clicking and selecting ‘Open Zscaler’.
  2. The client should log you in automatically, if not, you will need to log in as username@ic.ac.uk with your standard Imperial password. You may also be prompted to approve the login with your usual multi-factor authentication (MFA) method

Getting started with Unified Access on a Mac

  1. You will find the Zscaler client connector icon in the menu bar at the top of your computer screen.
  2. Click the icon and select 'open', a dialog box will appear.
  3. You will need to log in as username@ic.ac.uk with your standard Imperial password. You may also be prompted to approve the login with your usual multi-factor authentication (MFA) method.

NOTE: Once activated you should not use the VPN (either vpn.ic.ac.uk, OpenVPN or Pulse VPN) at the same time as Unified Access (ZPA). Additionally, it should not be necessary to use Remote Desktop Connection (RDC) as Unified Access will provide access to services directly from your laptop. 

What to do if you encounter any problems

Please report services that you are unable to reach or any other problems that you encounter while using Unified Access to the ICT Service Desk.

Accessing mapped network drives when using Unified Access

With Unified Access you will be able to access all your Imperial file shares and mapped drives directly from your device.

If after being enabled for Unified Access you are unable to access your mapped drives, it could be because of the following two reasons:

  1. Some people have drives mapped manually on their desktop computers and these need to be recreated manually on their laptop.
  2. Some drives have been mapped using the “short” name of the server (e.g. \\icfs5) rather than the “long” name (e.g. \\icfs5.cc.ic.ac.uk). Unified Access requires that all connections are made using the long name (also known as the Fully Qualified Domain Name or FQDN).

It should be possible for you to resolve both these problems yourself by following the below instructions.

Accessing mapped network drives when using Unified Access

Creating a mapped network drive in Windows

  1. Open Windows File Explorer by typing 'File Explorer' in the windows search bar next to the start button and then clicking on the file explorer app icon.
  2. Within file explorer, right click on 'This PC' and select 'Map network drive…'
  3. You can then select the drive letter that you would like to use and enter the full path to the folder, ensuring that you use the "long" (fully qualified) server name. For example, \\icfs5.cc.ic.ac.uk\FINANCE_sysaccws
  4. Make sure the 'Reconnect at sign-in' button is checked and press 'Finish'

If you need assistance, please contact the ICT Service Desk and they will be happy to help you.

Disconnecting a mapped drive

If you have a drive which is mapped to the short name of a server then this will first need to be disconnected so that you can create it with the correct name following the above instructions.

  1. Right click on the drive in 'File Explorer' and select 'Disconnect item'.