Imperial Future Matters is Imperial College Business School's flagship online events series. Each event discusses a global challenge with our world-leading faculty and speakers from industry.
How can you make your organisation more customer-centric? Beyond just imagining the world through customers’ eyes, managers can draw on several tools and frameworks to bring the voice of the customer throughout the organisation.
In this webinar, Professor Nelson Phillips and Professor Carol Propper will discuss how to decide on the degree of centralisation by drawing on the NHS’s response to the coronavirus pandemic