The Imperial College Union Advice Service provides information and advice to current students on academic issues, Imperial student accommodation halls issues, complaints against the College, and signposting to internal departments and external organisations.

Common queries include appeals, academic misconduct, mitigating circumstances, complaints and issues with courses or supervisors.

The service is free, confidential, non-judgmental and independent from the College; these principles benefit students who have an issue with the College and do not feel comfortable using College services for a resolution. The Advice Service provides a range of support levels, from information and signposting to representation and advocacy.

Students can email the advice service requesting a food bank voucher if they’re struggling financially. 

To access the Advice Service, students will need to email and complete the registration form sent. A team member will be in contact within 3 working days to arrange an appointment or provide information. Staff members may email the Service for more information about how they help students and what they advise on. More information on advice areas can be found on the Advice Service website.