Faculty Web Officers (FWO)

Your Faculty Web Officer (FWO) is responsible for your Faculty’s online presence and is your point of contact for help with:

  • New websites and redesign projects
  • Advice on search engine optimisation, site analytics, image sourcing, and meeting accessibility requirements
  • Professional web pages (PWPs) and Symplectic Elements
  • Use of SharePoint, Wordpress, Wikis and other collaboration tools
  • Social media use

FWOs work closely with CommunicationsICT and editors in Faculties.

Contact your FWO

Contact the ICT Service desk - IT-related problems

The ICT Service Desk is located on the South Kensington Campus and is your first point of contact for general IT-related problems and queries.

Report an issue or submit a request online

Website and mobile apps issues and requests

If you want to report an issue with using t4 sitemanager, Qualtrics or Professional Web Pages (PWP), please use our ASK (Service Now) forms or email your Faculty Web Officer.

SharePoint help and support


James Hill - SharePoint support

Phone: x45730