Where to get support

There are a range of people in the department who you can turn to for personal and academic support, including:

Student Wellbeing Adviser

Faith Ross, the departmental Student Wellbeing Adviser, can provide confidential support and advice on a variety of issues such as accommodation, finance, mental health and general wellbeing tips.

She has a range of wellbeing resources available for students and will be running events throughout the year – keep an eye on your emails for further information on these.

She is also the Departmental Disability Officer so will be your first point of contact if you need further support in this area.

The Student Wellbeing Adviser is based in ACEX 218 and can be contacted via email (f.ross@imperial.ac.uk) or phone (+44 782 185 6848).

Her hours are as follows:


Monday 13.00 until 17.00
Wednesday 09.00 until 11.00
Thursday 14.00 until 16.00, evening appointments available 17.00 until 19.00 if booked a day in advance
Friday 9.00 until 11.00 and 13.00-15.00

Please email Faith Ross or call (+44 207 7594 5589) to book an appointment.

Appointment times are scheduled in for 30 minutes for an initial appointment and further follow up appointment scheduling will be discussed in the session. If you do feel you may need longer for a first appointment please let Faith know and she will try and accommodate this.

Students with disabilities

Both the Senior Tutor/Director of Course Operations (Andreas Kogelbauer) and Student Wellbeing Adviser (Faith Ross) are involved in provisions for students with learning and/or physical disabilities.

The Teaching Support Officer liaises with the College Disability Advisory Service in advance of examinations to make sure that the most appropriate arrangements are in place. You should contact them to discuss your specific situation. 

The College Disability Advisory Service also provides confidential advice and support for all disabled students, and can assist students in the following ways:

  • signposting additional support within the College
  • accessing funding for disability-related support
  • facilitating support to ensure that disabled students can access all aspects of their course
  • providing advice, support and guidance for all disabled students within the College.

Visit the Disability Advisory Service 'What we do' webpage for further information and details on how to make an appointment with a Disability Advisor.

Outside the department you can contact:

  • Imperial College Union academic representatives who are elected each year from amongst the student body and are responsible for collecting feedback about all aspects of your academic experience, which is then fed back to staff. 
  • A range of support services available to students; see the Student Support Zone for detailed information on these.