Providing a Safe Space for Open Conversations

This video provides examples of providing a space for open conversations. The member of staff is experiencing some personal challenges.  Watch the video below and work through the questions that follow.

Scenario A:

  • What do you notice about the environment this conversation is taking place in?
  • What do you notice about the questions the line manager is asking?
  • What do you think the staff member needs in this scenario?
  • What was the impact of this conversation?

Scenario B:

  • How is the environment different to scenario A?
  • What do you notice about the line manager’s response?
  • What tools is the line manager using to support the individual?


  • How can you support your line reports when they’re facing personal challenges?
  • Are you aware of the relevant support the College can offer?