Giving Appreciative and Difficult Feedback

This video provides an example of giving appreciative and difficult feedback.
Watch the video below and work through the questions that follow.

Scenario A:

  • What aspects of the line manager’s approach work well?
  • What could have supported the line manager in delivering the difficult feedback in this scenario?

Scenario B:

  • What works well with this feedback delivery?
  • What supports the line manager in delivering this feedback?
  • Is there anything else the line manager could do in this scenario?


  • What can get in the way of giving feedback?
  • How might you prepare for giving difficult feedback?