The Service Desk at White City Campus has moved to the Student Hub - Sir Michael Uren Building.

The Service Desk in Room G20, Molecular Sciences Research Hub is now closed.

Support during university closure

The in-person ICT Service Desks will be closed during the university closure period, Tuesday 23 December - Monday 5 Janaury 2026.

During this time you can get still get urgent support by calling  +44 (0)20 7594 9000.

For non-urgent issues contact us online via ASK.

ASK Imperial (Internal)ASK Customer Portal (External)

What we can help you with?

Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.

Contact us online via ASK or call us on +44 (0)20 7594 9000.

If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal. First time using ASK? Please register online to use ASK our customer facing portal.

Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via ASK or call us on +44 (0)20 7594 9000.

Find out more about getting in touch below.

Ways to contact us

ICT Service Desk

In person

Get in-person support by visiting us Monday-Friday at:

South Kensington - Level 1, Abdus Salam Library, 08.30-17.30

White City - Student Hub, Michael Uren Building, 09.00-16.30 & Level 1, The MediaWorks, 09.00-17.00 (Only for colleagues working there)

Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30

Hammersmith - Library, Commonwealth Building, 09.00-16.30 (Mondays and Thursdays)

We are closed on university closure days.

ASK Imperial online

If you have an Imperial username and password, you can access ASK Imperial, our online services portal where you can:

- Report an IT issue

- Submit a request for IT support and track it's progress

- Check the status of Imperial systems using our service portal

- Browse our knowledge articles

Log a ticket or ASK the chatbot

Call us

+44 (0)20 7594 9000 or x49000 from a campus phone

Call from 08.30 to 18.00, or out of hours from 18.00 until 08.30

Out of hours support

ASK Customer Portal (External login)

If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal.

First time using ASK? Please register online to use ASK our customer facing portal. 

Cyber incidents - hacked, spammed, phishing...

If you think you have an urgent cyber security incident, don't delay call us on +44 (0)20 7594 9000.

Let us know if you have been hacked, phished or notice suspicious activity on your device or account.

Collaborate with us

Product Owners

We have dedicated Product Owners for every application and service supported by ICT. Our Product Owners will work directly with you to understand your requirements and plan development work.

Community IT Reps

Out ICT communities work with us on behalf of your department to facilitate requests and collaborate on IT related activities. Find your DepRep.

ICT Leadership team

Speak to the ICT Leadership Team at any time about our strategy, Customer Service Business Operations, Technology, Research Support, Infrastructure and Shared Services.