Resetting your password with Office 365

Staff, student, alumni, role and student applicant passwords can be changed or reset using the password change web page. Simply enter your username and password and follow the instructions. Staff and Students must have first completed the Office 365 online password reset registration process (see instructions at the bottom of this page. 

Alternatively, you can press the Ctrl, Alt and Delete keys simultaneously and select Change a password using any Windows PC on an Imperial College London campus.

Job applicants can reset their password using the reset password tool on the Jobs web pages. 

If you have a problem changing or resetting your password, contact the ICT Service Desk by telephone only. For security reasons, we do not correspond over email regarding passwords.

Password policy

As a member of College, you are required to change your password at least once a year. If you have elevated access privileges (access to College's systems), you are required to change your password every 90 days. You will be notified via email sent by the IT Security Officer when your password is due to expire.

Register for Office 365 password management

Register for Office 365 password management

Office 365 self-service password reset enables you to reset your password at any time and from anywhere without having to contact the ICT Service Desk.

This service is available to current Imperial students and staff. Alumni, student applicants, job applicants and role accounts will need to use an alternative service to reset a forgotten password, instructions for these can be found on our manage your account web page.

1. To register please go to Microsoft's online registration page.
2.
Enter your username which is your College username followed by @ic.ac.uk and your password
3. You will be asked to provide additional security information. You can choose to have an access code sent to your phone (it will come from Microsoft) or an alternative email or you can create security questions. We strongly suggest you choose at least two methods when registering.

Watch our helpful video on how to reset your College password:

How to register for Office 365 password management

How to register for Office 365 password management