We strongly recommend you secure your Imperial account by setting up passkeys as part of your Multi-Factor Authentication (MFA) method.

You can find out more about Passkeys and MFA in the FAQs below, but if you need further support, please Contact the ICT Service Desk.

Read our Passkey Frequently Asked Questions (FAQs) to find answers and troubleshoot common passkey issues.

What devices and passkey types can I use?

Find out more details about what devices and operating systems can be set up with a passkey, and the types of passkeys available for you to use, including types of hardware keys.

FAQs on devices and passkey types

Imperial’s Passkey rollout FAQs

Find out what a passkey is and why Imperial is rolling out passkeys.

Passkeys rollout FAQs

How to setup and use your passkey

Find out how to set up and use your passkey. This covers everything from installing passkeys using the MS Authenticator app, Windows, Macs or using a hardware key as an alternative method.

FAQs for setting up your passkey

Security and privacy

Get answers to questions about security and your privacy when using passkeys. These FAQs covers where your biometric data gets stored.

Security and privacy FAQs

HoDs, Line Managers and Passkey Champions FAQs

If you are a Passkey Champion or you are promoting Passkeys to your department, we have created these FAQs to help support you, from checking adoption rates to following up with anyone who hasn't set up a Passkey.

FAQs about championing passkeys

Using passkeys when abroad

If you have a question about using passkeys when abroad, especially if working in China you can refer to the FAQs to find out how to authenticate your Imperial account from overseas.

FAQs for using Passkeys abroad