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        • Access ICIS
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        • FAQ: ICIS Authorisation
        • Contact the Research Office
        • Contact the Finance Office
        • Contact HR ICIS Support
        • Contact the Purchasing Help Desk
        • Contact Registry
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        • Report a technical problem with Student System (Banner): contact the ICT Service Desk
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          • Create a recording
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          • Uploading content to Panopto
          • Install Panopto Personal Recorder
          • Schedule a recording
          • Share and manage Panopto folders
          • Share recordings with external audiences
          • AV support
            • Lecture theatres with Panopto
            • Rooms supported by the AV team
            • Purchase AV equipment
          • Banner integration
          • Panopto Capture
          • Add Captions to Panopto (ASR and Verbit)
        • Panopto mobile app
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        • Log in to Blackboard Learn
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          • Courses
          • Create content
          • Enrol users
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          • Adding Panopto content
          • Microsoft Teams integration
          • Blackboard Ally for staff
          • Create MATLAB coding problems in Blackboard
        • Blackboard apps
        • Request an extension to Blackboard Learn
        • Blackboard accessibility statement
      • Turnitin (Text matching software)
        • Turnitin (for students)
          • Submit an assignment
          • View my Grades
          • Access My Similarity Reports
        • Turnitin (for staff)
          • Access Turnitin
          • Create an assignment
          • Grade a Turnitin assignment
          • Check Similarity
          • Use Peermark
        • Turnitin accessibility statement
      • Mentimeter (Real-time polling)
        • Mentimeter accessibility statement
      • Microsoft Teams (For Teaching and Learning)
        • Creating and managing a Team
        • Adding staff and students to a Team
        • Add content to your Team
        • Setting up meetings in Teams
        • Breakout Rooms in Teams
        • Teams for Students
        • Microsoft Teams (Office 365)
      • WebPA (Peer assessment)
        • WebPA accessibility statement
      • Möbius Assessment (Mathematics tool)
        • Möbius accessibility statement
      • Piazza (Q&A tool)
      • Starfish (Welfare and academic support)
        • How-to guides and support
        • Glossary of terms
        • Starfish representatives
        • Terms of use and Data protection
      • Audio visual and lecture theatre support
        • Rooms supported by the AV team
        • Purchase AV equipment
      • Digital Education team
      • Digital Education Policies
      • E-learning services
      • FAQ's and Known Issues
    • Be Secure (IT Security)
      • Passwords and extra security
        • Passwords
        • Multi-factor authentication
          • App Passwords
      • Installing updates and antivirus
        • Upgrading your macOS
      • Keep your files and data safe
        • Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack
          • Eventbrite Guidance
          • Zoom Guidance
      • Spam, phishing and malware
        • Report message add-in
        • Spam quarantine
        • Web Filtering
      • Keeping mobiles and tablets protected
        • Wipe a mobile device remotely using College's Active Sync
      • Encrypt and protect your data
        • Bitkey Recovery (MBAM)
        • Encrypt data stored in the cloud
        • Encrypt emails (digital signature)
      • Information Systems Security Policies
      • Information Security Awareness training
      • Contact ICT Security
  • My ASK account
  • Training and resources
    • Laptop surgery
    • Gartner IT strategy resources
    • Survey software (Qualtrics)
    • Microsoft Office 365
    • LinkedIn Learning
    • ICT training room
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      • Organisation and time management
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          • Top Tips for Managers: Having conversations around Smart Working
          • Key management behaviours and skills
          • Taking Forward Smart People Skills
          • Building Team Cohesion
          • Rethinking meetings and flexible collaboration
          • Key Principles for Managing By Results
          • Rethinking face-to-face meetings
          • A segmentation of types of work form management by results
          • Dealing with Anticipated Problems and Issues
          • Top Tips for Managing Smart Working Teams
        • Smart working for teams
          • Developing Smart Working Team Agreements
          • Could I work Smarter in my Role?
          • Thinking about yourself and your work
          • The 8 habits of high performing smart workers
          • Working in a Smart Working Team
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      • Nimbus BPMS
        • Contact us
        • Nimbus Troubleshooting FAQ
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      • Get online
      • Activate your College account
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      • Software for your course
  • Visitors and guests
    • About guest accounts
    • Create a guest account
    • Create conference guest accounts
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    • Contact the ICT Service Desk if you have problems with Guest accounts
  • Accessing ICT resources remotely
  • Home
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  • Imperial College Information Systems (ICIS)
  • ICIS support contacts

ICIS support contacts

Listed below are some useful contacts that you might need when using Imperial College Information Systems (ICIS).

  • Research Office
  • Finance
  • HR ICIS Support
  • Purchasing Help Desk
  • Registry

Self service

  • Connect and communicate
    • Office 365
      • Access Office 365
      • Features
        • OneDrive for Business
        • Use Office 365 to collaborate
      • Apps
        • OneDrive for Business
        • Microsoft Teams
        • Planner
        • Forms
        • Yammer
        • Power BI
        • SharePoint
      • Training and support
        • Training sessions
      • How is Office 365 being used across the College?
    • Email
      • How-to guides
        • Setting up and using email
          • Instructions for setting up your email client
        • Sharing calendars, resources and roles
          • Creating a shared calendar
          • Accessing a shared calendar or a folder belonging to another user or resource
          • Adding a shared or role email account
        • Email safety
        • Email forwarding and automatic replies
          • Automated email sending services
        • How to create and manage a distribution or mailing list
          • Exchange distribution lists
          • Mailman
          • Create an Outlook group
        • Backing up and recovering emails
          • Archiving emails
      • FAQs
    • User accounts and passwords
      • College Identifiers (CIDs)
      • College account set up
      • Activate your college account
      • Manage your account
      • Change or reset a password
    • WiFi and networks
      • Access the wireless (WiFi) network
        • Imperial-WPA: College members
        • eduroam
      • Access the wired network
      • Register a device on the Halls of Residence network
      • Network blocks and bans
      • Network infrastructure
    • Accessing services when off campus
      • Remotely access my College computer
        • Wake my PC
        • Remote desktop access for students
          • Windows Virtual Desktop
      • Virtual private network (VPN)
        • Provide VPN access to external contractors
      • Library Journals
      • Stay secure when working off campus
      • Internet censorship and access to software in other countries
        • Guidance for those working from China
      • Effective remote working
      • Stay secure when working remotely
    • Sharing and collaboration tools
      • SharePoint
      • Wikis
      • Box Cloud Content Management
      • Teams
      • Yammer
      • Sharing large files
      • Shared group space
      • DocuSign (create and send electronic agreements)
    • Saving my files
      • OneDrive for Business
      • Home directory (H: drive)
      • File sync, recovery and backup
      • Research data store
      • Tips and tricks
    • Hosting and storage
      • Databases
      • Servers
        • Terms and conditions for virtual servers
      • Websites
      • Hosting secure or sensitive systems and data
    • Telephones and mobile
      • Use the College telephones
      • Telephony self-service tool
      • Voicemail
      • Update details on the College Directory
      • Conference calls
      • Staff mobiles
      • Place a telecoms order
      • Report a telecoms fault
  • Computers and printing
    • Campus computers
    • Staff computers
      • Standard build for staff computers
        • Firefox ESR
      • Saving power
    • Windows 10
      • Benefits of Windows 10
      • Upgrade to Windows 10
      • Windows 10 FAQs and support
    • Printing, photocopying and scanning
      • Print, scan and photocopy documents
      • Install print drivers
      • Printing costs
      • Pay for printing and photocopying
      • Using printers without touch card readers
      • Access the mobile printing portal
      • Check print credit balance
      • FAQ: Printing
    • Get devices and software
      • Buy computers and devices
      • Get software
        • Get software for students
        • Get software for staff
        • Software Hub
        • Register for a download in the Software Store
        • Academia
    • Conditions of Use of IT Resources
  • Research support
    • Research Computing Service
      • Meet the team
      • Governance structure
      • Support
        • Getting started
          • Using SSH
          • Data Management
          • Applications
        • Applications
          • Abaqus
          • Conda
          • Jupyter
          • Paraview Remote Visualisation
          • Python
          • R, including Bioconductor
          • Tensorflow
          • VisIt Visualisation
        • Attend a clinic
        • Help
        • Further documentation
      • Research Software Engineering
        • Case studies
      • Training
      • Computing
        • Job sizing guidance
          • High-Throughput
          • High-End
          • Large Memory
          • GPU
        • Array jobs
          • Job Dependencies
        • Secure processing of sensitive data
        • Express Access
        • Request access
      • Data Repository
      • Impact
        • Success Stories
        • Tell us your story
        • Citing the Service
      • Grant Funding
      • Research Data Store
        • Organising your data
        • Comparing RDS to other storage options
        • Transferring data to other sites with Globus
        • Archiving data in the RDS
      • Networking
    • Virtual servers for research groups (Private Cloud)
    • Management of research data and code
    • Research support systems
      • GitHub
        • Working With GitHub.com
        • Working with GitHub Enterprise
        • Frequently asked questions
      • Funding proposals (InfoEd)
      • Research grants (ICIS)
      • Publications portfolio (Symplectic Elements)
      • Digital archive for research documents (Spiral)
      • Online Research Facilities Directory
      • Imperial College Analytics (ICA)
      • Contact the Research Office
      • Contact the Library
      • Access InfoEd
      • Access ICIS
      • Access Symplectic Elements
      • Access Spiral Digital Repository
      • Access Research Facilities Directory
      • Contact the ICT Service Desk
      • Professional Web Page (PWP)
  • Administrative systems
    • Imperial College Information Systems (ICIS)
      • Access ICIS
      • Access ICIS remotely
      • Request access to ICIS modules
        • Finance module
        • Grants module
        • HR module
        • Purchasing module
        • Student System (Banner)
        • CID generator
        • Payroll module
        • Long-term visitor or contractor (contingent worker)
      • Set up contingent workers in ICIS
        • Register new contingent workers in ICIS
      • Reporting tools for ICIS
      • ICIS training
      • ICIS support contacts
      • Using ICIS forms
        • Internet Explorer 11
        • Firefox
        • Google Chrome
        • Microsoft Edge (Windows 10 only)
      • Login to ICIS
      • Login to ICIS remotely
      • Request access to ICIS modules via ICIS Authorisation
      • Login to the CID generator
      • Contact the ICT Service Desk
      • FAQ: Logging in to ICIS
      • FAQ: ICIS Authorisation
      • Contact the Research Office
      • Contact the Finance Office
      • Contact HR ICIS Support
      • Contact the Purchasing Help Desk
      • Contact Registry
    • Student System (Banner)
      • Report a technical problem with Student System (Banner): contact the ICT Service Desk
    • My Imperial
  • Business Analytics
    • Business Analytics Services
    • Business Analytics Tools
      • Imperial College Analytics (ICA)
      • Microsoft Power BI
      • Discoverer
      • Business Analytics Super Users
      • FAQs
  • Teaching and learning
    • Remote teaching tools
      • Remote exams support service
    • Panopto (Lecture recording)
      • Panopto student user guide
      • Panopto staff user guide
        • Create a recording
        • Manage and edit recordings
        • Uploading content to Panopto
        • Install Panopto Personal Recorder
        • Schedule a recording
        • Share and manage Panopto folders
        • Share recordings with external audiences
        • AV support
          • Lecture theatres with Panopto
          • Rooms supported by the AV team
          • Purchase AV equipment
        • Banner integration
        • Panopto Capture
        • Add Captions to Panopto (ASR and Verbit)
      • Panopto mobile app
      • Panopto quick start guide
      • Panopto accessibility statement
    • Blackboard Learn (Virtual Learning Environment)
      • Log in to Blackboard Learn
      • Blackboard student user guide
        • Blackboard Ally for students
      • Blackboard staff user guide
        • Courses
        • Create content
        • Enrol users
        • Communicate with students
        • Blackboard assignments
        • Adding Panopto content
        • Microsoft Teams integration
        • Blackboard Ally for staff
        • Create MATLAB coding problems in Blackboard
      • Blackboard apps
      • Request an extension to Blackboard Learn
      • Blackboard accessibility statement
    • Turnitin (Text matching software)
      • Turnitin (for students)
        • Submit an assignment
        • View my Grades
        • Access My Similarity Reports
      • Turnitin (for staff)
        • Access Turnitin
        • Create an assignment
        • Grade a Turnitin assignment
        • Check Similarity
        • Use Peermark
      • Turnitin accessibility statement
    • Mentimeter (Real-time polling)
      • Mentimeter accessibility statement
    • Microsoft Teams (For Teaching and Learning)
      • Creating and managing a Team
      • Adding staff and students to a Team
      • Add content to your Team
      • Setting up meetings in Teams
      • Breakout Rooms in Teams
      • Teams for Students
      • Microsoft Teams (Office 365)
    • WebPA (Peer assessment)
      • WebPA accessibility statement
    • Möbius Assessment (Mathematics tool)
      • Möbius accessibility statement
    • Piazza (Q&A tool)
    • Starfish (Welfare and academic support)
      • How-to guides and support
      • Glossary of terms
      • Starfish representatives
      • Terms of use and Data protection
    • Audio visual and lecture theatre support
      • Rooms supported by the AV team
      • Purchase AV equipment
    • Digital Education team
    • Digital Education Policies
    • E-learning services
    • FAQ's and Known Issues
  • Be Secure (IT Security)
    • Passwords and extra security
      • Passwords
      • Multi-factor authentication
        • App Passwords
    • Installing updates and antivirus
      • Upgrading your macOS
    • Keep your files and data safe
      • Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack
        • Eventbrite Guidance
        • Zoom Guidance
    • Spam, phishing and malware
      • Report message add-in
      • Spam quarantine
      • Web Filtering
    • Keeping mobiles and tablets protected
      • Wipe a mobile device remotely using College's Active Sync
    • Encrypt and protect your data
      • Bitkey Recovery (MBAM)
      • Encrypt data stored in the cloud
      • Encrypt emails (digital signature)
    • Information Systems Security Policies
    • Information Security Awareness training
    • Contact ICT Security
Print Email

Contact & Links

Section Information

ICT

1st Floor

Central Library
South Kensington Campus

Contact the ICT Service Desk

In person: ICT Service Desk
08:30-18:00 Monday-Friday (exc. College closure days)
ICT Service Desk out of hours support

By phone: +44 (0)20 7594 9000 or 49000 from a College telephone

Quick links

  • Email
  • Printing
  • Virtual learning (Blackboard)
  • Contact ICT Service Desk
  • New to Imperial

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Useful Links

Information for

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  • Jobs
  • Partners and business
  • Media
  • Donors
  • Parents
  • Conference organisers

Top links

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