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            • Create an assignment
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            • Check Similarity
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          • Turnitin accessibility statement
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          • Imperial accessibility statement Feedback Fruits
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          • Eventbrite Guidance
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        • Report message add-in
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        • Wipe a mobile device remotely using College's Active Sync
      • Encrypt and protect your data
        • Symantec File Share Encryption
        • Encrypt data stored in the cloud
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          • Bitkey Recovery (MBAM)
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  • Imperial College Information Systems (ICIS)
  • ICIS support contacts

ICIS support contacts

Listed below are some useful contacts that you might need when using Imperial College Information Systems (ICIS).

  • Research Office
  • Finance
  • HR ICIS Support
  • Purchasing Help Desk
  • Registry

Self service

  • Connect and communicate
    • Office 365
      • Access Office 365
      • Features
        • OneDrive for Business
        • Use Office 365 to collaborate
      • Apps
        • OneDrive for Business
        • Microsoft Teams
        • Planner
        • Forms
        • Yammer
        • Power BI
        • SharePoint
      • Training and support
        • Training sessions
      • How is Office 365 being used across the College?
    • Email
      • How-to guides
        • Setting up and using email
          • Instructions for setting up your email client
        • Sharing calendars, resources and roles
          • Creating a shared calendar
          • Accessing a shared calendar or a folder belonging to another user or resource
          • Adding a shared or role email account
        • Email forwarding and automatic replies
          • Automated email sending services
        • How to create and manage a distribution or mailing list
          • Exchange distribution lists
          • Mailman
          • Office 365 groups
        • Backing up and recovering emails
          • Archiving emails
      • FAQs
    • User accounts and passwords
      • College Identifiers (CIDs)
      • College account set up
      • Activate your college account
      • Manage your account
      • Change or reset a password
    • WiFi and networks
      • Access the wireless (WiFi) network
        • Imperial-WPA: College members
        • eduroam
      • Access the wired network
      • Register a device on the Halls of Residence network
      • Network blocks and bans
      • Network infrastructure
    • Accessing services when off campus
      • Unified Access
      • Remotely access my College computer
        • Wake my PC
        • Remote desktop access for students
          • Azure Virtual Desktop
      • Virtual private network (VPN)
        • Provide VPN access to external contractors
      • Library Journals
      • Internet censorship and access to software in other countries
        • Guidance for those working from China
      • Effective remote working
      • Stay secure when working remotely
    • Sharing and collaboration tools
      • SharePoint
      • Wikis
      • Box Cloud Content Management
        • Moving files from Box to Office 365
      • Teams
      • Zoom
        • Accessing Zoom
        • Zoom Meetings
          • Changes to PMI (Personal meeting ID)
        • Breakout rooms
        • Webinars and large meetings
        • Recording Zoom meetings
        • Zoom student user guide
        • When to use Zoom or Teams
        • Zoom training, support and FAQs
      • Yammer
      • Sharing files
      • Shared group space
      • DocuSign (create and send electronic agreements)
    • Saving my files
      • OneDrive for Business
      • Home directory (H: drive)
      • File sync, recovery and backup
      • Tips and tricks
    • Hosting and storage
      • Databases
      • Servers
        • Terms and conditions for virtual servers
      • Websites
      • Hosting secure or sensitive systems and data
    • Telephones and mobile
      • Teams telephony
      • Update details on the College Directory
      • Staff mobiles
      • Place a telecoms order
      • Report a telecoms fault
  • Computers and printing
    • Campus computers
    • Staff computers
      • Device Management
        • Apple Device Management
        • Windows Device Management
    • Windows 10
      • Benefits of Windows 10
      • Upgrade to Windows 10
      • Windows 7 to 10 FAQs and support
      • Internet Explorer compatability mode for Edge
        • Internet Explorer mode test page
    • Printing, photocopying and scanning
      • Print, scan and photocopy documents
      • Install print drivers
      • Printing costs
      • Pay for printing and photocopying
      • Using printers without touch card readers
      • Access the mobile printing portal
      • Check print credit balance
      • FAQ: Printing
    • Get devices and software
      • Buy computers and devices
      • Get software
        • Get software for students
        • Get software for staff
        • Software Hub
        • Register for a download in the Software Store
        • Academia
    • Conditions of Use of IT Resources
  • Research support
    • Research Computing Service
      • Get Access
        • Terms and Conditions
          • Citing the service
      • Get support
        • Research Computing Self-service
        • Raise a ticket and contact us
        • Frequently asked questions
        • Training
      • Service offering
        • High Performance Computing
        • Research Data Store
        • Interactive Research Computing
        • Research Software Engineering
          • Software projects
          • Open-source booster
          • Code surgeries
          • RSE toolkit
          • Case studies
            • SupraShare
            • Paricia
            • SPARTA Control
            • MAGDA
            • MUSE
            • POWBAL
            • Smart Forming
            • StrainMap
            • Nektar++
            • ReCoDe
          • Legal information
          • About the team
        • Charging structure
      • About us
        • Research Computing Platforms
        • Research Software Engineering
        • Research Management Applications
        • Strategic team
        • Governance
        • Work with us
    • Virtual servers for research groups (Private Cloud)
    • Management of research data and code
    • Research support systems
      • GitHub
        • Working With GitHub.com
        • Working with GitHub Enterprise
        • Frequently asked questions
      • Research grants (ICIS)
      • Publications portfolio (Symplectic Elements)
      • Digital archive for research documents (Spiral)
      • Online Research Facilities Directory
      • Imperial College Analytics (ICA)
      • Contact the Research Office
      • Contact the Library
      • Access ICIS
      • Access Symplectic Elements
      • Access Spiral Digital Repository
      • Access Research Facilities Directory
      • Contact the ICT Service Desk
      • Professional Web Page (PWP)
      • Costing a Research Proposal
      • Research data environments
  • Administrative systems
    • Imperial College Information Systems (ICIS)
      • Access ICIS
      • Access ICIS remotely
      • Request access to ICIS modules
        • Finance module
        • Grants module
        • HR module
        • Purchasing module
        • Student System (Banner)
        • Individual Person CID generator
        • Payroll module
        • Long-term visitor or contractor (contingent worker)
      • Set up contingent workers in ICIS
        • Register new contingent workers in ICIS
      • Reporting tools for ICIS
      • ICIS training
      • ICIS support contacts
      • Using ICIS forms
        • Firefox
        • Microsoft Edge (Windows 10 only)
      • Login to ICIS
      • Login to ICIS remotely
      • Request access to ICIS modules via ICIS Authorisation
      • Login to the Corporate CID Generator
      • Contact the ICT Service Desk
      • FAQ: Logging in to ICIS
      • FAQ: ICIS Authorisation
      • Contact the Research Office
      • Contact the Finance Office
      • Contact HR ICIS Support
      • Contact the Purchasing Help Desk
      • Contact Registry
    • Student System (Banner)
      • Report a technical problem with Student System (Banner): contact the ICT Service Desk
    • My Imperial
  • Business Analytics
    • Insights and analytics
    • Business Analytics Tools
      • Imperial College Analytics (ICA)
      • Microsoft Power BI
      • Discoverer
      • Business Analytics Super Users
      • Access Google Analytics dashboards
      • FAQs
  • Digital Education Services
    • Audio Visual Services
      • Teaching spaces with Panopto
      • Rooms supported by the AV team
      • Purchase AV equipment
      • Digital Signage
      • Help Guides
        • Airtame
    • Digital Education Platforms
      • Panopto (Lecture recording)
        • Panopto Help for Staff
          • Schedule a recording
          • Banner Integration
          • Add Captions to Panopto (ASR and Verbit)
          • Panopto Self Service Administration Tool
        • Panopto mobile App
        • Panopto accessibility statement
      • Blackboard Learn (Virtual Learning Environment)
        • Blackboard Learn Help for Staff
          • Courses
          • Create content
          • Enrol users
          • Banner Integration
        • Blackboard Learn App
        • Blackboard accessibility statement
      • Anthology Ally (Accessible Content Help)
        • Ally for students
        • Ally for staff
      • Turnitin (Text matching software)
        • Turnitin (for students)
          • Submit an assignment
          • View my Grades
          • Access My Similarity Reports
          • Access to Turnitin submissions prior to July 2022
        • Turnitin (for staff)
          • Access Turnitin
          • Create an assignment
          • Grade a Turnitin assignment
          • Check Similarity
          • Delete a paper
          • Use Peermark
          • Access to Turnitin submissions prior to July 2022
        • Turnitin accessibility statement
      • Mentimeter (Real-time polling)
        • Mentimeter accessibility statement
      • Microsoft Teams (For Teaching and Learning)
        • Creating and managing a Team
        • Adding staff and students to a Team
        • Add content to your Team
        • Setting up meetings in Teams
        • Breakout Rooms in Teams
        • Moving Teams Recordings into Panopto
        • Teams for Students
        • Microsoft Teams (Office 365)
        • Banner Integration
      • Feedback Fruits (Peer Assessment)
        • Imperial accessibility statement Feedback Fruits
      • WebPA (Peer Assessment)
        • Imperial accessibility statement WebPA
      • Möbius Assessment (Mathematics tool)
        • Möbius accessibility statement
      • WISEflow (Online Assessment)
        • WISEflow Help for Staff
          • Supporter
          • Manager
          • Reviewer
          • Author
          • Invigilator
          • Assessor
          • Banner Integration
      • Starfish (Welfare and academic support)
        • How-to guides and support
        • Glossary of terms
        • Starfish representatives
        • Terms of use and Data protection
      • ed discussion
        • ed discussion accessibility statement
      • Banner Integrations with Digital Education Services
      • Teaching and Learning Policies
      • FAQ's and Known Issues
    • Meet The Team
    • ICT Homepage
  • Be Secure (IT Security)
    • Passwords and extra security
      • Passwords
      • Multi-factor authentication
        • App Passwords
    • Installing updates and antivirus
      • Upgrading your macOS
    • Keep your files and data safe
      • Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack
        • Eventbrite Guidance
        • Zoom Guidance
    • Spam, phishing and malware
      • Report message add-in
      • Spam quarantine
      • Web Filtering
      • Fake websites
    • Keeping mobiles and tablets protected
      • Wipe a mobile device remotely using College's Active Sync
    • Encrypt and protect your data
      • Symantec File Share Encryption
      • Encrypt data stored in the cloud
      • Bitlocker
        • Bitkey Recovery (MBAM)
    • Information Systems Security Policies
    • Information Security Awareness training
    • Contact ICT Security

Contact & Links

Section Information

ICT

1st Floor

Central Library
South Kensington Campus

Contact the ICT Service Desk

In person: ICT Service Desk
08:30-18:00 Monday-Friday (exc. College closure days)
ICT Service Desk out of hours support

By phone: +44 (0)20 7594 9000 or 49000 from a College telephone

Quick links

  • Email
  • Printing
  • Virtual learning (Blackboard)
  • Contact ICT Service Desk
  • New to Imperial

Follow

Twitter

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