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Coronavirus (COVID-19) updates: Safety information for academic year 2020-21

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          • Submit an assignment
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          • Access Turnitin
          • Create an assignment
          • Grade a Turnitin assignment
          • Check Similarity
          • Use Peermark
        • Turnitin accessibility statement
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        • Mentimeter accessibility statement
      • Microsoft Teams (For Teaching and Learning)
        • Creating and managing a Team
        • Adding staff and students to a Team
        • Add content to your Team
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        • WebPA accessibility statement
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        • Möbius accessibility statement
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        • How-to guides and support
        • Glossary of terms
        • Starfish representatives
        • Terms of use and Data protection
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        • Rooms supported by the AV team
        • Purchase AV equipment
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    • Be Secure (IT Security)
      • Passwords and extra security
        • Passwords
        • Multi-factor authentication
          • App Passwords
      • Installing updates and antivirus
        • Upgrading your macOS
      • Keep your files and data safe
        • Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack
          • Eventbrite Guidance
          • Zoom Guidance
      • Spam, phishing and malware
        • Report message add-in
        • Spam quarantine
        • Web Filtering
      • Keeping mobiles and tablets protected
        • Wipe a mobile device remotely using College's Active Sync
      • Encrypt and protect your data
        • Bitkey Recovery (MBAM)
        • Encrypt data stored in the cloud
        • Encrypt emails (digital signature)
      • Information Systems Security Policies
      • Information Security Awareness training
      • Contact ICT Security
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  • Connect and communicate

Connect and communicate

office 365 banner image
Office 365 when and where you need it. Find out more about Office 365's communication and collaboration tools

Connect and communicate service areas

Email

Learn how to access College email, understand archiving, quotas and more...

User accounts & passwords

Find out about types of user accounts and set up, changing and resetting passwords and more...

Connect and communicate service areas

Saving my files

Find out about storage quotas, secure directory space on College's central network and other storage options.

WiFi & networks

Learn about access to College's WiFi network and registering devices on the wired network.

Connect and communicate service areas

Remote access

Read instructions for connecting to the College network remotely.

Telephones & mobile

Explore information on the telephones and mobile-related services we offer.

Connect and communicate service areas

The Data Centre & hosting services

Find out about hosting websites, databases and servers and the support we provide.

Sharing & collaboration

Discover the tools we support, including SharePoint, Lync, Wikis and Blogs and File Exchange for secure sending of large files.

Self service

  • Connect and communicate
    • Office 365
      • Access Office 365
      • Features
        • OneDrive for Business
        • Use Office 365 to collaborate
      • Apps
        • OneDrive for Business
        • Microsoft Teams
        • Planner
        • Forms
        • Yammer
        • Power BI
        • SharePoint
      • Training and support
        • Training sessions
      • How is Office 365 being used across the College?
    • Email
      • How-to guides
        • Setting up and using email
          • Instructions for setting up your email client
        • Sharing calendars, resources and roles
          • Creating a shared calendar
          • Accessing a shared calendar or a folder belonging to another user or resource
          • Adding a shared or role email account
        • Email safety
        • Email forwarding and automatic replies
          • Automated email sending services
        • How to create and manage a distribution or mailing list
          • Exchange distribution lists
          • Mailman
          • Create an Outlook group
        • Backing up and recovering emails
          • Archiving emails
      • FAQs
    • User accounts and passwords
      • College Identifiers (CIDs)
      • College account set up
      • Activate your college account
      • Manage your account
      • Change or reset a password
    • WiFi and networks
      • Access the wireless (WiFi) network
        • Imperial-WPA: College members
        • eduroam
      • Access the wired network
      • Register a device on the Halls of Residence network
      • Network blocks and bans
      • Network infrastructure
    • Accessing services when off campus
      • Remotely access my College computer
        • Wake my PC
        • Remote desktop access for students
          • Windows Virtual Desktop
      • Virtual private network (VPN)
        • Provide VPN access to external contractors
      • Library Journals
      • Stay secure when working off campus
      • Internet censorship and access to software in other countries
        • Guidance for those working from China
      • Effective remote working
      • Stay secure when working remotely
    • Sharing and collaboration tools
      • SharePoint
      • Wikis
      • Box Cloud Content Management
      • Teams
      • Yammer
      • Sharing large files
      • Shared group space
      • DocuSign (create and send electronic agreements)
    • Saving my files
      • OneDrive for Business
      • Home directory (H: drive)
      • File sync, recovery and backup
      • Research data store
      • Tips and tricks
    • Hosting and storage
      • Databases
      • Servers
        • Terms and conditions for virtual servers
      • Websites
      • Hosting secure or sensitive systems and data
    • Telephones and mobile
      • Use the College telephones
      • Telephony self-service tool
      • Voicemail
      • Update details on the College Directory
      • Conference calls
      • Staff mobiles
      • Place a telecoms order
      • Report a telecoms fault
  • Computers and printing
    • Campus computers
    • Staff computers
      • Standard build for staff computers
        • Firefox ESR
      • Saving power
    • Windows 10
      • Benefits of Windows 10
      • Upgrade to Windows 10
      • Windows 10 FAQs and support
    • Printing, photocopying and scanning
      • Print, scan and photocopy documents
      • Install print drivers
      • Printing costs
      • Pay for printing and photocopying
      • Using printers without touch card readers
      • Access the mobile printing portal
      • Check print credit balance
      • FAQ: Printing
    • Get devices and software
      • Buy computers and devices
      • Get software
        • Get software for students
        • Get software for staff
        • Software Hub
        • Register for a download in the Software Store
        • Academia
    • Conditions of Use of IT Resources
  • Research support
    • Research Computing Service
      • Meet the team
      • Governance structure
      • Support
        • Getting started
          • Using SSH
          • Data Management
          • Applications
        • Applications
          • Abaqus
          • Conda
          • Jupyter
          • Paraview Remote Visualisation
          • Python
          • R, including Bioconductor
          • Tensorflow
          • VisIt Visualisation
        • Attend a clinic
        • Help
        • Further documentation
      • Research Software Engineering
        • Case studies
      • Training
      • Computing
        • Job sizing guidance
          • High-Throughput
          • High-End
          • Large Memory
          • GPU
        • Array jobs
          • Job Dependencies
        • Secure processing of sensitive data
        • Express Access
        • Request access
      • Data Repository
      • Impact
        • Success Stories
        • Tell us your story
        • Citing the Service
      • Grant Funding
      • Research Data Store
        • Organising your data
        • Comparing RDS to other storage options
        • Transferring data to other sites with Globus
        • Archiving data in the RDS
      • Networking
    • Virtual servers for research groups (Private Cloud)
    • Management of research data and code
    • Research support systems
      • GitHub
        • Working With GitHub.com
        • Working with GitHub Enterprise
        • Frequently asked questions
      • Funding proposals (InfoEd)
      • Research grants (ICIS)
      • Publications portfolio (Symplectic Elements)
      • Digital archive for research documents (Spiral)
      • Online Research Facilities Directory
      • Imperial College Analytics (ICA)
      • Contact the Research Office
      • Contact the Library
      • Access InfoEd
      • Access ICIS
      • Access Symplectic Elements
      • Access Spiral Digital Repository
      • Access Research Facilities Directory
      • Contact the ICT Service Desk
      • Professional Web Page (PWP)
  • Administrative systems
    • Imperial College Information Systems (ICIS)
      • Access ICIS
      • Access ICIS remotely
      • Request access to ICIS modules
        • Finance module
        • Grants module
        • HR module
        • Purchasing module
        • Student System (Banner)
        • CID generator
        • Payroll module
        • Long-term visitor or contractor (contingent worker)
      • Set up contingent workers in ICIS
        • Register new contingent workers in ICIS
      • Reporting tools for ICIS
      • ICIS training
      • ICIS support contacts
      • Using ICIS forms
        • Internet Explorer 11
        • Firefox
        • Google Chrome
        • Microsoft Edge (Windows 10 only)
      • Login to ICIS
      • Login to ICIS remotely
      • Request access to ICIS modules via ICIS Authorisation
      • Login to the CID generator
      • Contact the ICT Service Desk
      • FAQ: Logging in to ICIS
      • FAQ: ICIS Authorisation
      • Contact the Research Office
      • Contact the Finance Office
      • Contact HR ICIS Support
      • Contact the Purchasing Help Desk
      • Contact Registry
    • Student System (Banner)
      • Report a technical problem with Student System (Banner): contact the ICT Service Desk
    • My Imperial
  • Business Analytics
    • Business Analytics Services
    • Business Analytics Tools
      • Imperial College Analytics (ICA)
      • Microsoft Power BI
      • Discoverer
      • Business Analytics Super Users
      • FAQs
  • Teaching and learning
    • Remote teaching tools
      • Remote exams support service
    • Panopto (Lecture recording)
      • Panopto student user guide
      • Panopto staff user guide
        • Create a recording
        • Manage and edit recordings
        • Uploading content to Panopto
        • Install Panopto Personal Recorder
        • Schedule a recording
        • Share and manage Panopto folders
        • Share recordings with external audiences
        • AV support
          • Lecture theatres with Panopto
          • Rooms supported by the AV team
          • Purchase AV equipment
        • Banner integration
        • Panopto Capture
        • Add Captions to Panopto (ASR and Verbit)
      • Panopto mobile app
      • Panopto quick start guide
      • Panopto accessibility statement
    • Blackboard Learn (Virtual Learning Environment)
      • Log in to Blackboard Learn
      • Blackboard student user guide
        • Blackboard Ally for students
      • Blackboard staff user guide
        • Courses
        • Create content
        • Enrol users
        • Communicate with students
        • Blackboard assignments
        • Adding Panopto content
        • Microsoft Teams integration
        • Blackboard Ally for staff
        • Create MATLAB coding problems in Blackboard
      • Blackboard apps
      • Request an extension to Blackboard Learn
      • Blackboard accessibility statement
    • Turnitin (Text matching software)
      • Turnitin (for students)
        • Submit an assignment
        • View my Grades
        • Access My Similarity Reports
      • Turnitin (for staff)
        • Access Turnitin
        • Create an assignment
        • Grade a Turnitin assignment
        • Check Similarity
        • Use Peermark
      • Turnitin accessibility statement
    • Mentimeter (Real-time polling)
      • Mentimeter accessibility statement
    • Microsoft Teams (For Teaching and Learning)
      • Creating and managing a Team
      • Adding staff and students to a Team
      • Add content to your Team
      • Setting up meetings in Teams
      • Breakout Rooms in Teams
      • Teams for Students
      • Microsoft Teams (Office 365)
    • WebPA (Peer assessment)
      • WebPA accessibility statement
    • Möbius Assessment (Mathematics tool)
      • Möbius accessibility statement
    • Piazza (Q&A tool)
    • Starfish (Welfare and academic support)
      • How-to guides and support
      • Glossary of terms
      • Starfish representatives
      • Terms of use and Data protection
    • Audio visual and lecture theatre support
      • Rooms supported by the AV team
      • Purchase AV equipment
    • Digital Education team
    • Digital Education Policies
    • E-learning services
    • FAQ's and Known Issues
  • Be Secure (IT Security)
    • Passwords and extra security
      • Passwords
      • Multi-factor authentication
        • App Passwords
    • Installing updates and antivirus
      • Upgrading your macOS
    • Keep your files and data safe
      • Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack
        • Eventbrite Guidance
        • Zoom Guidance
    • Spam, phishing and malware
      • Report message add-in
      • Spam quarantine
      • Web Filtering
    • Keeping mobiles and tablets protected
      • Wipe a mobile device remotely using College's Active Sync
    • Encrypt and protect your data
      • Bitkey Recovery (MBAM)
      • Encrypt data stored in the cloud
      • Encrypt emails (digital signature)
    • Information Systems Security Policies
    • Information Security Awareness training
    • Contact ICT Security
Print Email

Contact & Links

Section Information

ICT

1st Floor

Central Library
South Kensington Campus

Contact the ICT Service Desk

In person: ICT Service Desk
08:30-18:00 Monday-Friday (exc. College closure days)
ICT Service Desk out of hours support

By phone: +44 (0)20 7594 9000 or 49000 from a College telephone

Quick links

  • Email
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