Using Windows 11

If you need help using Windows 11, check the Microsoft Windows 11 Help Centre or watch the videos from the Windows 11 Essential Training course on LinkedIn Learning for step-by-step guides of the features.What version of Windows is my device operating? 

To find out which version of Windows your device is running select the 'Start Menu> Settings> System> About'. Under 'Windows specifications', check which edition and version of Windows your device is running. For more information, visit the Microsoft support webpages. 

FAQs

I haven't received a Windows 11 upgrade notification on my device. What should I do?

Check if your device meets the minimum requirements for Windows 11:

  1. Go to Settings.
  2. Select About and check your processor generation. Ensure you have Intel 8th generation/AMD Ryzen 2000 series or newer.
  3. Verify you have at least 4GB RAM and 64GB storage.

If your device does not meet these requirements, you will not receive any upgrade notifications.

If your device does meet the requirements and you are not receiving notifications, either contact the ICT Service Desk or follow the instructions to upgrade via Software Center.

My device has a 7th generation Intel processor. Can I still upgrade?

No, your device will not be eligible to upgrade to Windows 11.

You will need to request a replacement device through your ICT Departmental Contact.

How long does the Windows 11 upgrade take?

The complete upgrade process typically takes 1-2 hours, including:

  • Download time (30-60 minutes, depending on your connection speed)
  • Installation and multiple automatic restarts
  • Initial setup and configuration
Can I continue working during the upgrade?

Yes, you can continue working as Windows 11 downloads.

Please remember to save your work frequently as your device will need to restart multiple times during installation.

What happens to my files and programs during the upgrade?

Your files, programs, and Imperial profile settings will be preserved.

For the best experience, we recommend backing up important files to your OneDrive before starting your upgrade.

My upgrade failed or got stuck. What should I do?

If your upgrade doesn't work or is stuck, try the following steps:

  1. Restart your device and attempt the upgrade again.
  2. Ensure you have at least 60-80GB of free disk space on your device.
  3. Install any pending Windows 10 updates first.
  4. If the problem persists, contact the ICT Service Desk.
How do I know if my upgrade was successful?

After your upgrade has finished, follow the steps below.

  1. Select Settings.
  2. Select System.
  3. Select About. It should show Windows 11.
  4. Run Windows Update to install any additional updates.
  5. Check you can access your Imperial email any other Imperial-managed software and resources you use.
Why can't I find the Windows 11 upgrade in Software Center?

This could be because your device doesn't meet the minimum requirements (8th gen intel processor or newer) or you aren't properly connected to the Imperial network.

Check your device specifications and if you are eligible for the upgrade, please contact the ICT Service Desk.