Windows 10 is no longer supported by Microsoft. All Imperial devices running Windows 10 that can run Windows 11 should be upgraded using one of the methods below.
Check your device is eligible for Windows 11
- Type About in the search box on your Windows taskbar.
- Select About your PC.
- Check the processor details under Device Specifications. If your device is running an Intel processor which is 7th generation or below*, your device will not be able to run Windows 11 and you will need to request a replacement device via your ICT Departmental Contact.
*check the number displayed before the word Gen, e.g. 10th Gen, 11th Gen. The numbers displayed after the i, e.g. i5 or i7 do not indicate if your device is eligible for Windows 11.
Upgrade by method
You may receive a notification in the bottom-right corner of your screen, saying "Update to Windows 11 is ready to install."
If you don't see a notification:
- Select Settings.
- Select Update & Security.
- Select Windows Update.
- Click Check for updates.
- Look for "Feature update to Windows 11" in available updates.
If you see a notification, click Install now when the notification appears.
The upgrade will download and install automatically in the background and you can continue to work. Ensure you save your work, as your device will restart multiple times during the installation. The full process may take up to 1-2 hours.
- Type Software Center in the search box on your Windows taskbar.
- Look for a pending Windows 11 update.
- Follow the installation prompts.
- Restart your device when prompted.
To check your upgrade was successful:
- Select Settings.
- Select Update & Security.
- Select Windows Update.
- Click Check for updates and install any additional updates if there.
- Check you can access your Imperial email any other Imperial-managed software and resources you use.