FAQs: Support for Heads of Department, Line Managers and Passkey Champions

The Passkey Champions network has been established to help promote and support the university-wide rollout of passkey authentication.

As part of this network, Champions can:

• Review materials we share, including the FAQs
• Provide feedback on constraints, dependencies, issues, and any gaps we may have missed. Imperial is a complex environment, and your input will help us better understand how different teams and departments work.
• Receive updates and dashboards on how their department is adopting passkeys.
• Use the Passkeys Comms Toolkit to promote passkeys in their department. 

To become a Passkey Champion please contact Ingrid Joannou.

Please contact Ingrid Joannou for your department's Passkey Champion.

You can request:

• Access to the latest passkey adoption dashboards
• A spreadsheet detailing passkey adoption within your department - this is sent weekly to Department Champions on a Monday morning.

To become a department Passkey Champion, please contact Ingrid Joannou.

Yes, registering a passkey, but not using this as your default primary authentication method, will contribute to the passkey adoption dashboards.

Please advise your peers who cannto sign in to their account to contact the ICT Service Desk via phone +44 (0) 20 7594 9000 so that we can verify their identity.

 For security reasons, we are unable to carry out any account-related actions without verifying identity. This process requires a phone call and will include a video call.

Please ensure tell peers to have a valid form of ID with them for the call.