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5 steps to designing a usability test that gives you actionable insights
by Cascade Waddell, Product Operations Analyst, ICT Usability testing is the process of testing your product with customers to uncover key insights…
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Digital products
Why discovery is essential for effective product operations: 5 insights from an analyst
by Cascade Waddell, Product Operations Analyst, ICT Too often, product and product operations teams feel pressure to deliver quickly, only to…
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Delighted customers, Digital Solutions
Unlocking efficiency with automated solutions: ICT Service Desk are leading the way
ICT Service Desk 1st Line Support Leads, Jeff Wiltshire and Paul Burkett, are not just the friendly voice at the end of the phone when you have…
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Delighted customers, Digital Solutions
From spreadsheet fatigue to automated awesomeness: A Journey in ICT Service Desk innovation
Zack Khalifah, 1st Line Support Lead – ICT Service Desk, was tired of their team’s huge staff rota spreadsheet which was taking him…