Our journey to a product delivery operating model

Following the publication of a White Paper in May 2020, ICT has undergone a significant transformation, restructuring to understand more deeply, the products which provide the foundations for the delivery of world-class teaching and research.

Moving to a product-based delivery approach has resulted in the following changes and benefits:

  • A customer-driven engagement and delivery model, that reflects how the College is organised, enabling ICT to build, evolve, and deliver to a technology blueprint.
  • End to end accountability in a single team for product roadmaps, costs, benefits, risks, issues, change activity and operational deliveries.
  • Simplify and flatten the department to empower our people and remove unnecessary hierarchy and duplication of effort.
  • Highly skilled and knowledgeable subject matter technology experts for each product line and its related systems.
  • A collaborative, transparent and flexible way of working allowing technology to be delivered more effectively and efficiently by self-organising teams who can anticipate and adapt positively to change.
  • Improve customer focus and service experience.
  • Implement robust and effective governance, within ICT and with respect to wider College partnerships and interactions.
  • Create a collaborative Innovation Hub to improve service quality.

How we are organised

We have transitioned from a hierarchical-based line management model towards a matrix management approach which is centred around six core functions. The Head of each function forms the ICT’s Leadership Team.

Functional areas


Our teams area consists of Product lines.

The product lines are a delivery function which ensure that critical business services are maintained and delivered across the college. The product lines include; HR and Finance, Estates, Campus and Commercial, Student Lifecycle, Research, and Cross Functional.

Meet the Head of Products.

You can find out more about each functional area and their teams strategic objectives.