We work in a product-based delivery approach that enables us to benefit from: 

  • A customer-driven engagement and delivery model that enables us to build, evolve, and deliver to a technology blueprint.
  • End to end accountability in a single team for product roadmaps, costs, benefits, risks, issues, change activity and operational deliveries.
  • Simplify and flatten the department to empower our people and remove unnecessary hierarchy and duplication of effort.
  • Highly skilled and knowledgeable subject matter technology experts for each product line and its related systems.
  • A collaborative, transparent and flexible way of working allowing technology to be delivered more efficiently by self-organising teams who can anticipate and adapt positively to change.
  • An improved customer focus and service experience.
  • Effective and robust governance, within ICT and with respect to wider university partnerships and interactions.

How we are organised

We are organised into eight core functions. The Director of each function forms the ICT’s Leadership Team.

Functional areas

Business Operations

Our team manages and supports staff to deliver the services they need to do their jobs, whether it is commercial engagement, development needs, financial transactions, administrative requests, communications opportunities, or governance processes.

Meet the Director of Business Operations

Products

Consisting of six Product Lines, we ensure that critical business services are maintained and delivered across the university. The product lines include; Student Lifecycle User Experience, Digital Campus, Cross Functional, Research, Finance and HR and Data Analytics.

Meet the Director of Products

Customer Success

Our team includes 1st Line Support and Service Management. We leverage a range of technologies to visualise college incidents and events delivered using different service and security monitoring tools provided by infrastructure technology.

Meet the Director of Customer Success

Research Computing Services

Our Research Computing Services (RCS) is responsible for the oversight and management of our research capabilities across Imperial. 
This includes stakeholder management, demand management, oversight of the Research Computing Services and associated High Performance Computing platforms, Research Data Store and the Research Software Engineering teams. 

Meet the Director of Research Computing Services

Digital Infrastructure

We provide support for data, integration and cloud and operate in conjunction with Infrastructure Technology. We provide subject matter experts or specialists who understand each domain and its associated technologies intimately. Our specialists work across all functional areas and product lines to enable, configure, and evolve these technologies in alignment with the Technology Office.

Meet the Director of Digital Infrastructure

Technology Office

We support all aspects of ICT and provide leadership across security, integration and data domains whilst providing enterprise support across all product lines in the form of Technology Product Specialists. We work in conjunction with product lines and domain specialisms to deliver blueprints, patterns and designs whilst owning and managing strategy, standards, and principles.

Meet the Director of the Technology Office

Digital Education Services

Digital Education Services provides technology support and learning systems for the students and staff of the university. The team has innovation at its core and supports both audio visual equipment across campus and the education platforms that are used in teaching and learning.

Meet the Director of Digital Education Services

Cyber Security Office

Our vision is for security to be a technology enabler for the university, allowing members of Imperial to access all their data and services quickly, safely and securely from any location and at any time to facilitate world leading teaching and research.

Meet the Chief Information Security Officer (CISO)