If you require a College mobile, these can be ordered by your Telecoms Representative. All College mobiles use the O2 network. For information on how to order a mobile device (phone/tablet) and for purchasing costs visit our place a telecoms order web page.

Below you will find information on mobile tariffs, voicemail, insurance and what to do if your mobile is lost or stolen.



Calls and texts

The standard voice tariff costs £2 per month. This includes all local, national and UK mobile calls as well as domestic text messages and 50 MMS messages per month.

Calls to 0844, 0845 and 0870 numbers and other premium rate services are chargeable.


We have a shared 1TB of data for all College mobile users so individual data limits are uncapped. This does not mean data is unlimited as individual usage will be monitored and non-work activity will be blocked.

Due to the number of people currently working remotely we have found that 1TB of data per month is not sufficient and some users are receiving large bills for their mobile data usage. To mitigate this issue we have temporarily increased our monthly shared data package to 2TB - this will be reviewed on a quarterly basis.


All College mobile devices have O2’s “Roam Like at Home” service activated as standard which includes:

  • Making calls and sending texts within the Europe Zone to any other country in the Europe Zone (including the UK)
  • Receiving calls and texts in the Europe Zone
  • Using your monthly data allowance whilst in the Europe Zone

What’s not included? 

  • Making calls or sending texts from the UK, to countries outside of the UK. 
  • Making calls or sending texts to premium-rate numbers, directory service numbers and some non-geographic numbers (which can vary over time). Find out more
  • Mobile broadband tariffs, as they can only be used in the UK.

For more information and to see a list of countries that are part of the Europe Zone please visit the O2 website.

Rest of the World

By default, all users have O2’s Rest of the World 24-Hour Pass applied to their connection which costs £4.95 per day (ex. VAT) and provides up to 500MB of data per day depending on the country you are visiting.

Also included is up to 300 minutes of calls and 300 text messages per day.

Please check the specific allowances for the country you are visiting prior to travel on the O2 website.


Your voicemail can be accessed by dialling 901 from your O2 mobile. The voicemail service is provided as standard and free of charge on College mobiles.


Devices from O2 are covered by the standard 12-month manufacturer's warranty. There is no cover for lost or stolen devices.

Lost and stolen mobile phones

If you have lost your phone or it has been stolen, please contact O2 on 0800 090 1786 and request a bar if put on your SIM. Contact your Telecoms Representative for a replacement phone and SIM.

Replacement iPhones can be purchased from Academia's iPhone store. This service is only for replacement devices, new connections should still be purchased from O2.

Useful links for mobile users